Why do I still encounter this error even if I disable already the Super Fund this error is referring

sherina79

Everytime I try to validate, this error appear. I disable the super fund already and no employee is associated with this fund already.

Tanvi_kataria

Hi @sherina79

I am messaging you privately for some additional information. Thank you!

Regards

Tanvi

klaura

Hi sherina79,

You mentioned you have disabled this super, have you had an employee use this Super in the past and then later modify it?

Best regards,

Karren

sherina79

Hi @klaura

Yes, previously our employee is using Super fund Retirement Wrap, I have changed his super fund already and disable the Retirement Wrap in the system. Now when I try to validate the batch that I have created, an error relating to Retirement Wrap still appears.

klaura

Hi sherina79,

Super stream might still be reading the old super from the Payrun. To fix this, can you try reverting all the payrun to draft then mark them as Paid again. This process will also make sure that we are applying the new Super to the pay run. Then make new batch and validate.

I hope it helps.

Best regards,

Karren

sherina79

Hi @klaura

When I revert back to draft the payrun, do I need to resubmit again after I have marked it as paid?

sherina79

Hi @klaura

Any update on this?

sherina79

Hi @Rav

Would you mind helping me on the above query?

Rav

Hi @sherina79

Apologies, my friend @klaura has been a bit under the weather for the last couple of days. Let me just catch up on this.

https://community.reckon.com/discussion/comment/20650488#Comment_20650488

Is your latest question above in regard to resubmitting the Single Touch Payroll component of this pay run OR are you trying to send through a payment file for super?

sherina79

Hi @Rav

Thank you for your attention to this matter.

I am creating a batch and about to process payment for super. @klaura is suggesting to revert back my payruns associated to the superbatch that I am creating to update the Super fund of our employee since the batch is reflecting the old super fund of the employee. I will not change any single detail from the payruns when I revert them back, then will mark it as paid again. My question is after I marked them (payruns) as paid, will there be a problem with resubmission? How will ATO take the second submission?

klaura

Hi sherina79,

Apologies for the late reply. You don't need to resubmit this to ATO. Since there were no changes made.

Let me know if it validates ok this time.

Best regards,

Karren

sherina79

Hi @klaura

Your suggestion above did not work, I tried to revert them back to draft and marked as paid and generate new batch but the error is still there. Can u please assist me to resolve this issue.

Thanks,

Sherina

klaura

Hi sherina79,

We need an access to your book to check it further. You can send me through your details through private message.

Best regards,

Karren

klaura

Hi sherina79,

I am glad it is now sorted.

Feel free to reach out anytime.

Best regards,

Karren