How do I deal with regular overpayments of bills?

Question

My client has Reckon One. He set up years ago an automatic payment for one of his Telstra Bills but now the bills are less than the automatic payment: current bill is $139.19, his automatic payment is $139.19. In Reckon Accounts I could put the payment against the bill and an automatic credit came up, but I can't seem to do the same in Reckon One. Any suggestions will be greatly received.

Cheryl Medley · Answer

Back again. Those credits seem to come up automatically when making a payment, so I'll stop worrying about not seeing them. The credits that are made as a credit will still in be the lists so I can work with that.

Karren Labrador · Answer

Hi Cheryl Medley,

It's not going to appear in the Supplier adjustment note as this is a credit. Once you receive a refund, you can follow this KB to process the overpayment.

Receiving a cash refund for an overpayment of a bill. - Reckon Help and Support Centre

Best regards,

Karren

Cheryl Medley · Answer

Thank you, Karen! I've been looking for how to do it but now I know. The only thing is, the credit isn't showing up in the creditors' list of adjustments. Should it be?