✅ RESOLVED - Reckon Payroll and Reckon One performance issues (14 November)

Rav

We're currently investigating reports of Reckon One and Reckon Payroll experiencing slow speeds when logging in, navigating around or completing tasks.

We've got our teams looking into this as we speak and our sincere apologies for the inconvenience this is causing at the moment.

More info to follow.

✅ THIS ISSUE IS NOW RESOLVED. CLICK HERE FOR LATEST UPDATE

Mark_9171963

Hi guys,

We can log into the Reckon portal fine but unable to load either the Reckon Payroll or Reckon One pages today.

We were halfway through a pay-run and things just stopped working.

Just shown a blank screen with loading dots going nowhere. We have cleared cache's and re-booted etc. but same result.

Anyone else having issues today?

Lucas

Hi @Mark_9171963 We've moved your post over to this main announcement, so you receive notification as soon as an update is posted.

Apologies for the hassle this is causing at the moment. We've got the team on the case as we speak and hope to have more info to share very soon.

Thank you.

Rav

ℹ️ UPDATE - Issue likely resolved: Monitoring

Hi everyone,

Just a quick update, our teams look to have resolved the issue however we're continuing to monitor the service right now.

If you are currently trying to access or navigate in Reckon Payroll, please refresh the page and/or log back in and let us know how you get on.

Thanks for your patience everyone and apologies again for the inconvenience caused this afternoon.

Mark_9171963

All good guys, thanks. Seems to be working fine now!

Rav

✅ ISSUE RESOLVED

Hi everyone, this issue is now resolved.

Access and performance to Reckon One and Reckon Payroll is fully available.

Thanks again for your patience all!