✅ RESOLVED - Reckon Payroll and Reckon One performance issues (14 November)
We're currently investigating reports of Reckon One and Reckon Payroll experiencing slow speeds when logging in, navigating around or completing tasks.
We've got our teams looking into this as we speak and our sincere apologies for the inconvenience this is causing at the moment.
More info to follow.
✅ THIS ISSUE IS NOW RESOLVED. CLICK HERE FOR LATEST UPDATE
Comments
-
Hi guys,
We can log into the Reckon portal fine but unable to load either the Reckon Payroll or Reckon One pages today.
We were halfway through a pay-run and things just stopped working.
Just shown a blank screen with loading dots going nowhere. We have cleared cache's and re-booted etc. but same result.
Anyone else having issues today?
0 -
Hi @Mark_9171963 We've moved your post over to this main announcement, so you receive notification as soon as an update is posted.
Apologies for the hassle this is causing at the moment. We've got the team on the case as we speak and hope to have more info to share very soon.
Thank you.
0 -
ℹ️ UPDATE - Issue likely resolved: Monitoring
Hi everyone,
Just a quick update, our teams look to have resolved the issue however we're continuing to monitor the service right now.
If you are currently trying to access or navigate in Reckon Payroll, please refresh the page and/or log back in and let us know how you get on.
Thanks for your patience everyone and apologies again for the inconvenience caused this afternoon.
0 -
All good guys, thanks. Seems to be working fine now!
1 -
✅ ISSUE RESOLVED
Hi everyone, this issue is now resolved.
Access and performance to Reckon One and Reckon Payroll is fully available.
Thanks again for your patience all!
1
Categories
- All Categories
- 6.8K Accounts Hosted
- 17 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 40 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 30 Reckon Mate App
- 2.7K Reckon One
- 17 📢 Reckon One - Announcements
- 14 Reckon Invoices App
- 24 Reckon Insights
- 101 Reckon API
- 310 Point of Sale
- 1.9K Personal Plus and Home & Business
- 72 About Reckon Community