📢 Important info & Frequently Asked Questions - Personal Plus and Home & Business

Rav

Hi everyone!

We've put together some Frequently Asked Questions (FAQ) with important information on the latest edition of the Reckon Personal Range software (Personal Plus and Home & Business). Check it out below.

✨ When is the new Reckon Personal Range edition available? 

The latest edition of the Reckon Personal Range is available today 19 November 2024! 
You can access the new edition by logging into the Reckon Members Area with your Customer ID & PIN. 

✨ Is Reckon Personal Plus/Home & Business the latest version? 

Yes! Reckon Personal Plus and Home & Business releasing on 19 November 2024 is the latest version. This version is also known as v31 which you may see in a few places after installing the new edition.

✨ What changes are in the latest version of Reckon Personal? 

The new version of Reckon Personal Range software introduces key enhancements while also retiring select functionalities to streamline performance and focus on widely used features. 

• External Links: Links now open in your own default browser which means you no longer need to rely on the internal in-product browser.
  
• Tax Line Items: Updated based on the 2024 Individual Income Tax Return form with corrected descriptions.
  
• Tax Alert: Alerts for important tax dates will appear daily for 2 weeks leading up to 30 June each year until 2028.
  
• Tax Planner: The tax planner has been discontinued due to low usage and an effort to streamline software performance.
  
• Reckon Rental: This feature has been discontinued due to low usage and high maintenance requirements.
  
• HUBB Investor: This feature has been discontinued due to external dependencies.

✨ I've installed the new version and its listed as v31, is this right?

Yes, the latest editions of Personal Plus and/or Home & Business is also known as v31 which you may see in a few places on-screen after installing the new edition.

✨ What support is available for the Reckon Personal Range?

Your support for the Reckon Personal Range will remain available here on the Reckon Community. You can still receive peer to peer assistance with using the software, troubleshooting issues though our thriving Community along with our comprehensive Knowledge Base with a range of help articles to assist with common questions or tasks.

✨ I'm having issues installing the Reckon Personal Range software on a virtual machine, what do I do?

We do not provide any assurance or support for any Personal Range software installation on a virtual machine environment; VMware Fusion, Parallels or other. The Personal Range software has always been built for and tested on a native Windows OS install and is not tested or supported in any virtual machines or other OS.

While a number of users here on the Community have reported varying degrees of success in running the software in a virtual machine environment over the years, this is outside the norms in terms of what the software has been tested for and ultimately, is done so at your own discretion, risk and responsibility.

✨ What's next for the Reckon Personal Range?

The Reckon Personal Range is a feature-rich, mature software suite with a proud history that has been built up over many years. We will continue to support the Reckon Personal Range software and ensure its compliancy, however moving forward no further features or functionality will be developed.

✨ I don’t use share prices, is there an alternative software? 

Depending on your requirements, our cloud solution Reckon One could be a viable option. Since Reckon One is cloud-based, it has the added flexibility of being able to access the service from anywhere with a browser and internet connection. It also receives regular automatic updates, ensuring you always have the latest features and enhancements.

If you'd like to have about whether Reckon One may be a good fit for you, please give our Customer Service team a call on 1300 756 663.

✨ Questions? 

If you have any questions that haven’t been covered above, please let us know by leaving a reply below.

Steve_2218070

Great to see that there is finally an update.

John_8305976

Great news @Rav

Many thanks for the very informative post to introduce V31!👍️

In regard to installing RPP V31, is it required that RPP 2022 be firstly uninstalled? Are there any other things I need to do or be aware of in taking on the upgrade to V31?

Cheers

JC

Rav

Hi @John_8305976

Yes, you will need to uninstall the 2022 version prior to installing the latest version. I'd strongly recommend that you review the full installation process outlined in our Reckon Personal - Installation & Upgrade Guide here - https://help.reckon.com/article/46sqcli2rv-46sqcli2rv-installation-upgrade-guide

SUZANNE_10215707

I only found this thread, after I posted my comment.

Anyway why would they delete Hubb Investor? I update my share prices every day.

So what does this mean for my share prices?

Rav

Hi @SUZANNE_10215707

The removal of HUBB Investor functionality has no effect on the online share price download feature. You can continue to download share price data with the new v31 edition as normal.

SUZANNE_10215707

Thanks for you reply Rav, as long as my share prices can still update each night I will be happy.

What did HUBB Investor actually do?

peter1

hi Rav

cannot see where upgrade guide mentions uninstall of personal plus 22 before install of

V31 peter1

Rav

Hi @peter1

Check out the except screenshot from the installation guide that is linked above.

SUZANNE_10215707

Peter1

When I went to install it, it told me to uninstall previous version so I did.