Activation after annual renewal

owenslattery

I have been using Reckon accounts for many years. Current version is V31. I have recently paid my annual renewal before the due date and a receipt has been issued.
Today when I attempted to open the program it called for me to Activate my license.
I have tried to do that several times, both automatically and manually but on each occasion I have had a message flashes up that says "Attempting to contact activation server - Please wait". That message disappears and I get the expired license message again.

Rav

Hi @owenslattery

Is the message from the above screenshot appearing after you've installed the new v31 edition and attempting to activate it?

If so, I'd recommend kicking off an online chat here - https://www.reckon.com/au/support/activation/ and a team member will be able to assist in getting your software activated ASAP. Alternatively, give our Customer Service team a call on 1800 732 566 and ask to activate your software.

owenslattery

Thanks for the prompt response - I will follow your leads

owenslattery

A call to the Customer Service team - 1800 732 566 - resoled the issue. They updated the expiry date and gave me the new license number.

Case Closed