ISSUES WITH RECKON ACCOUNTS HOSTED
Hi Team,
We switched over to Reckon Accounts Hosted just before Christmas and I am experiencing several issues with it.
- Sometimes when I am entering data (in Estimates & Change Order), certain parts of the page I am working on won't allow me to enter details i.e put in a purchase order number or change the date. I have to log out or hit the back button and then go back in to the page I am working on to continue entering details. Also, sometimes the page I am working on freezes up and I can't input any data, so I have to log out.
- The printing option keeps reverting back to one copy even after I configure it to print two copies. This happens after I log out for the day and log back in the next day. I didn't have this problem before with Reckon Accounts Enterprise.
- Sometimes when I am trying to enter a bill, I get a message that comes up it will abort the details I am entering, and I have no option but to close Reckon Accounts Hosted.
Could someone please offer a solution to these problems as it's becoming very frustrating using this software now.
Thank you.
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Hello @Zappy
I usually verify the account once a week and I don't get any messages there's an issue with the account.
I usually log on with Chrome but I tried Edge today. I don't think it has made a difference to be honest.
I have been having an array of issues with Reckon Accounts Hosted this morning. The print template changed from portrait to landscape since I last used it on Friday. Printing took ages to the point I had to ask someone else in the office to print off a delivery docket and invoice for me because it was taking so long.
At one point, I couldn't use any of the features within the program (couldn't do delivery dockets, invoices, estimates etc). I logged out and logged back in. It's working for the moment but still slow.
I'm not sure about our internet connection details. If that is what's causing the issues?
Thanks anyway for your help and leaving your details.
Regards,
Jen
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@JEN have you done a file rebuild recently? If not go to file - utilities - rebuild data. And do it 3 times
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Hi Kris,
I haven't done a file rebuild and I'm not confident enough to do this (afraid to mess things up), so I will contact a Reckon consultant to come in and fix it for us.
Thanks all the same for your input.
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Hi Zappy,
As I mentioned to Kris, I will get someone in to fix the problem.
Thanks for your help. :)
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A file rebuild is a pretty standard utility, it does a backup first so if your fears were realised, which I very much doubt, you can always restore from the backup. A rebuild is just as important as verify data
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