RAH MFA authentication not transferred to new iPhone

adaircl1

I see previous discussion on this problem hs closed. However, I still have an issue. I backed up my (Microsoft) Authenticator app on old phone and then restored it on new phone. All Microsoft accounts were restored, but none of the 3rd party apps, eg. RAH. Now I have to check the old phone every time I log in to RAH. Please advise what to do.

klaura

Hi adaircl1,

You need to revoke your current MFA and set up new one under the new device.

We have steps outlined here on how to revoke it.

Revoking your current MFA from your Reckon Accounts Hosted account 🔓 — Reckon Community

I hope it helps.

Best regards,

Karren

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