How to clear Minimal Amount Due in Customers

Kathyd
Kathyd Member Posts: 101 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hi

I have tried varies ways to clear small amounts still owing on Customer Invoices to no success. Some Invoices are in a previous FY & BAS period.

  1. I tried to receipt a customer payment against the amount owing.
  2. I tried applying the available credit to the Invoice but the balance just does not clear
  3. I created an underpayment Item and applied it within the body of the Invoice but it does not work either.
  4. When I run the customer statement they all appear and it does not look professional.

The total value of all these minimal amounts is less than $5.00. I just wish to force them to a NIL balance. Is there a particular Journal I can do to force to NIL Balance

Help Help Help

thanks Kathy

Answers

  • Lucas
    Lucas Reckon Staff Posts: 310 Reckon Staff

    Hi @Kathyd,

    I recommend trying the steps found in this community post here:
    Removing customer credit — Reckon Community

    Unfortunately, I do not know the exact accounting practices to resolve this matter and would suggest maybe speaking to your accountant or reaching out to our partners using this website:

    https://partnersearch.reckon.com/

    If any of the both helps, please let me know.

    Thank you and speak soon.
    Lucas

  • Kris_Williams
    Kris_Williams Member Posts: 3,733 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited January 20

    for such a small amount you could change the original invoice with a negative amount. You could also delete the credit involved and then redo it for the adjusted amount

  • Kathyd
    Kathyd Member Posts: 101 Reckoner Reckoner

    Thanks but how do you handle it if its not in current BAS ?

  • Kris_Williams
    Kris_Williams Member Posts: 3,733 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    for such a minimal amount you can manually adjust the next bas by adjusting 1B. I assume you have tried processing an adjustment note in the current quarter?

    You can try deleting the original credit note and redoing at the same date, then process an additional credit for the balance

Categories