Online Banking Issue

Frederick83
Frederick83 Member Posts: 2 Novice Member Novice Member
in Accounts Hosted

I'm using Reckon Hosted.

For the last two weeks I have created some "Bank Online" payments on Friday 10/01/25 to pay bills, for inclusion in a Friday payment run.  I texted my boss to process the file normally he will create the ABA file and uploaded to the bank

However he told me he couldn't find the transaction and created the ABA file

What did I do wrong in this instances and how I re-process it because I can see the transactions were paid on 10/01/25 but in reality they are not paid because my boss did not create the ABA file

Comments

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 447 Reckon Staff

    Dear @Frederick83 ,

    The reason transactions did not appear for your boss is due to how ABA/transactions are "held" in Reckon Accounts Hosted.

    ABA/Bank Online transactions are per session, per server - the transactions are saved under your session, in your particular login server - whereas your boss may be signed into a different login server, and does not have access to all the Bank Online files.

    As such, the best thing to do would be to create the ABA file on your current session, or log off the company (but not exit Hosted), and have your boss sign into the file on your session, then create the ABA file.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

  • Frederick83
    Frederick83 Member Posts: 2 Novice Member Novice Member

    Hi Alexis

    Thank you for you reply, but is there a way I can view the ABA file that was sent to the bank

    As I processed a bulk payment on 17/01/25, still I couldn't find the ABA File in ABA File history or even preview the ABA file but this time my director can create the ABA file and sent to the bank but I couldn't see the ABA file history

    Is this access privileges issue or once ABA file was created there was no way to view the file anymore and I couldn't find the file as well in the "Q" server folder of our organisation?

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