Performance issues with payroll

727019
727019 Member Posts: 88 Reckoner Reckoner
edited January 30 in Reckon Payroll

I was logged into payroll, went to check an employee's bank details, received an error unfortunately didn't capture it, logged out, couldn't log in for ages, eventually logged in, selected employees now have a blank screen, anyone else having issues with payroll today. I need to process my payroll today!

Comments

  • 727019
    727019 Member Posts: 88 Reckoner Reckoner

    Has just logged me out, message don't have permissions to do this!

  • Jason_Z
    Jason_Z Reckon Staff Posts: 94 Reckon Staff

    Hi @727019

    We do have some reports of accessing issues on Reckon One at this time. We are looking into it and I will keep you updated

    Cheers
    Jason

  • Jason_Z
    Jason_Z Reckon Staff Posts: 94 Reckon Staff

    Hi @727019

    Could you try and access it now for me and let me know if you are still experiencing issues?

    I have received a report that it should be working now.

  • 727019
    727019 Member Posts: 88 Reckoner Reckoner

    Sorry for the delay I finally got in after many attempts etc so I just wanted to get my payroll complete in case it booted me out again. Looks like it's all working again

  • Jason_Z
    Jason_Z Reckon Staff Posts: 94 Reckon Staff

    No problem. 👍️

    Thanks for taking the time to confirm that its working again.