Bank feed suddenly stopped

307723455594884259
Member Posts: 5 Novice Member

in Reckon One
Bank feed suddenly stopped coming in Reckon Bank Transactions. I have tried to "re-auth" from the bank connection - status/
After pressing the Re-AUTH button, it shows the pop up message as below for the bank account. how to fix?
Thanks
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Comments
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Morning @307723455594884259
Regarding the Re-auth, if you can please confirm whether the feed has been created or added into the book using the same portal account (Email Address) that you are using to Re-auth?
I hope this information helps-
"It has to be done through Portal Account with email address that was used to add the feed in the software and other user if tries to Re-auth on anyone's behalf, will get an error "
Please feel free to reach out for any concerns. Thank you!
Regards
Tanvi
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