Unable to set up Suncorpbank feeds

RLJ
RLJ Member Posts: 1 Novice Member Novice Member
in Reckon One

Hi there - my bank feed to Suncorp ceased in mid December - I have spoken with Reckon Support whose advice was to delete the feed and then create a new one. I have attempted to create a new feed and am able to complete the feed set up but reckon is not updating with the approved feed from ACSISS. Does anyone have any advice on what steps or config I need to be take to get this working.

Screenshot 2025-02-03 at 10.21.23 am.png

Screenshot 2025-02-03 at 10.38.39 am.png

Answers

  • Lucas
    Lucas Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Hi @RLJ,

    Could you please click on deleted feeds for me please and send a screenshot here? There should be previously removed feeds there. If there is I may need to check the back end of things and attempt to fix it for you.

    Please let me know, if you will be able to send the screenshot.

    Thank you and speak soon.
    Lucas

    Lucas.png

Categories