Reckon payroll message Journal does not balance

727019

I am trying to mark my payroll as paid but get the message

The journal does not balance ($99,521.50DR vs $97,473.78CR = difference of $2,047.72DR)

I had this problem in January and the only solution was to delete the payroll and start again, no furhter reason as to why this is happening has been provided. Is there any idea of why this is happening and do I need to delete my payroll and start again? I need to process this pay today.

Please advise if there is another solution.

Thanks,

Jason_Z

Hi @727019

Sorry to hear you're experiencing the same issue again. I believe I responded to your issue on community previously.

Is this happening consistently with your pay runs?

727019

This is the second time

727019

so I suppose I'll just delete the payrun and start again!

Jason_Z

Thanks @727019

I'm not sure what might be causing this issue, but if you're happy to wait, I’d be glad to investigate it for you. Would you be comfortable sharing your book access with the support team so we can take a look?

If you're okay with that, I’ll send you a private message to proceed.

727019

Sorry I got caught up on the phone I will share my book now

727019

I'm now having a issuing trying to share my book! Message the link has expired or is invalid

not really sure what any of that means

Jason_Z

Hi @727019

I haven’t sent the new request yet, as the share request may be from a previous agent and might have expired. Could you please check your private messages so I can gather a bit more information from you?

Thanks,
Jason