How to change to new superfund for one employee when payrun batch has already been paid through Beam

RosieP
RosieP Member Posts: 2 Novice Member Novice Member
edited March 28 in Reckon Payroll

I have an employee who had an incorrect superfund ABN (old superfund) for a past payrun. Recent payruns have the correct superfund ABN (new superfund) and related super amounts have successfully been paid through Superstream. All payroll super batches have been processed and paid through Beam except for the super amount linked to the old superfund.

Problem: The payslip showing the old superfund does not automatically pick up the new superfund. Therefore the super amount for this past payslip cannot be paid. The remaining employees in the batch have been paid through Superstream and therefore the payrun can no longer be amended/reverted to draft.

What do I need to do in order to pay this employee's super?

An idea is to perhaps have a dropdown box for each employee in Superstream batch under the "fund name" tab in order to edit/choose the latest superfund. So then the super can be paid easily via Superstream - Beam. That would make Superstream more intuitive. Though it would need to update the payslip also.

Two different issues - amending the payslip to show the new superfund and more importantly allowing the payment to be processed. However, back to my question, What do I need to do to pay this employee's super?

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Answers

  • klaura
    klaura Reckon Staff Posts: 377 Reckon Staff Reckon Staff
    edited March 28

    Hi @RosieP,

    Unfortunately we cannot revert the pay run to draft status as the superannuation payment has already been processed. In this case, I suggest making a direct payment to the employee's superannuation fund.

    Alternatively, you may consider using a clearing house to pay the super. To generate a Superannuation Batch File (SAFF), please select the Batch Option in the upper right corner of the screen. You can modify the employee's superannuation information by opening the file in Excel. Then submit to your preferred clearing house.

    We're working with Beam to improve the process when changes are required to a pay run when a super payment has already been processed.

    Best regards,

    Karren

  • Al_5291702
    Al_5291702 Member Posts: 4 Novice Member Novice Member

    HI Klaura,

    We're facing the same issue, for some reason one employee got the same amount for super for two different companies, I can't revert the payslip to draft due to the superstream already been submitted.

    Not sure how to fix my payslip now, this is not acceptable as we're liable to submit correct figures to ATO.

    Appreciate working on a solution ASAP, in the meanwhile we'll stop using Beam, it proved to be pain.

  • klaura
    klaura Reckon Staff Posts: 377 Reckon Staff Reckon Staff

    Hi @Al_5291702 ,

    I will consult with the team to determine the most appropriate solution and will follow up with you accordingly.

    Best regards,

    Karren

  • klaura
    klaura Reckon Staff Posts: 377 Reckon Staff Reckon Staff

    Hi @Al_5291702 ,

    For clarification, when you stated that "one employee got the same amount for super for two different companies" are both superannuation contributions processed and Paid via the Beam platform?

    Best regards,

    Karren

  • Al_5291702
    Al_5291702 Member Posts: 4 Novice Member Novice Member

    HI Klaura,

    I just double checked, the payslip shows two super entries, while the superstream batch shows a single entry, and here is the issue, the submitted figure to ATO doesn't match the amount of super we ended up paying

    I trust there's a room for improvement, with Reckon one having some validation test to not accept two duplicate super entries.

    Payslip:

    image.png

    SuperStream:

    image.png
  • klaura
    klaura Reckon Staff Posts: 377 Reckon Staff Reckon Staff

    Hi @Al_5291702,

    It appears that the best way to correct the submission made to the ATO is by making an adjustment in your next pay run, which will update the ATO's YTD on the super amount.

    As previously mentioned above once a batch has been successfully submitted, we are unable to revert pay runs to draft status.

    While this isn't an ideal situation, please be assured that we are working closely with Beam to explore ways to improve the process.

    Kind regards,

    Karren

  • Al_5291702
    Al_5291702 Member Posts: 4 Novice Member Novice Member

    Thank you Karren,

    Will stop submitting super batches using Beam till we hear from you that an update was made so a batch can be made draft in case of issue like this.

    Thanks,

    Not sure how would I be able to correct the super in future pay runs, Super would be auto-calculated.

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