Duplicated payruns appearing in reports but not payroll.

Mark Brown
Mark Brown Member Posts: 11 Reckoner Reckoner
in Reckon One

I've just found an issue with 3 duplicated payruns when my PAYG & super reports (in Reports) wouldn't reconcile. I've spent the morning going backwards to check where my mistake is but have realised it must be a system issue. The 3 x duplicate payruns appear in journals and financial reports but not in the Payroll system or STP. The payruns have no payments attached to them but state POSTED on journals???? Just doesn't make sense.

How can I delete the 3 journal entries to make the financial reports reconcile??

Comments

  • Jason_Z
    Jason_Z Reckon Staff Posts: 133 Reckon Staff Reckon Staff
    edited March 31

    Hi @Mark Brown,

    Here is one of our KB articles for journals. It has info on how to edit and delete journal entries in Reckon One.

    https://help.reckon.com/article/z0i0ulow9v-z0i0ulow9v-journals

  • Mark Brown
    Mark Brown Member Posts: 11 Reckoner Reckoner

    Hi Jason

    I didn't post the journals, they have appeared in Oct 24 payruns that I can view from reports but not in payroll. It doesn't give me an option to delete them. I'm concerned that if I try and reverse them with new journal entries, it will affect my payroll totals. These are like ghost payruns in reports but not payroll or banking. My totals are out in reports but not payroll.

  • klaura
    klaura Reckon Staff Posts: 314 Reckon Staff Reckon Staff

    Hi @Mark Brown ,

    In addition to the knowledge base provided by @Jason_Z, I suggest identifying the pay run associated with the journal entries in question. The pay run should then be reverted to draft status. This will automatically delete the Journal entries. Following this, please return to the Journal section and delete all duplicate entries related to that pay run. Finally, return to the pay run and mark it as Paid.

    I hope it helps.

    Karren

  • Mark Brown
    Mark Brown Member Posts: 11 Reckoner Reckoner

    Hi Karren

    Thanks.

    I had to revert all bank reconciliations to draft, delete individual payments to super in accounts, revert superstream payments to draft, revert payruns to draft, delete extra journals in journals, lodge payruns, go back and record all payments to super funds from the payruns and complete bank reconciliations again. I've recorded the actual order for this here in case someone needs it in the future. I only became aware of it when the reports had discrepancies with Payroll totals. Glad I didn't wait until EOY to check.

  • klaura
    klaura Reckon Staff Posts: 314 Reckon Staff Reckon Staff

    Hi @Mark Brown,

    I am glad you have it sorted. And thank you for sharing the process you have taken to resolve this issue. This will definitely help other users.

    Best regards,

    Karren

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