Reckon requesting updated price plan

julsey

I currently have a subscription with Reckon but when I log in I'm asked to accept new price which I'm happy to do. But when I click accept it's has an error message saying Google can't process? Should I cancel my subscription through google and then resubscribe?

I rang reckon and they can't seem to fix this

Rav

Hi @julsey

Sorry to hear you're having some trouble with this. Is our team investigating this further or what have they advised you so far?

julsey

Hi

All they have advised me to do is uninstall the reckon app and reinstall which I've done and still the same error message. Google seems to indicate because I have an ongoing subscription I will need to unsubscribe? Then subscribe again but I'm scared to do this in case I lose years of info

Rav

That's a tad disappointing, I think we could have done better there so apologies for that.

Could you post screenshots of the messages you're encountering when you attempt to accept the price changes and I'll check in with our mobile team on this.

julsey

Hi..I have been on the phone with reckon but awaiting a call back. Here are the messages I'm receiving

julsey

I have checked my payment details and they are correct

Rav

Thanks for that @julsey

I've just had a look and can see that we've got your account logged for our dev team to investigate. Our support team will come back to you as soon as they've got an update.

I'll keep an eye on it as well and let you know.

Apologies for the hassle it's causing you at the moment.