Issues with holiday and personal leave

agofarm

Once again I am having problems with Reckon holiday and personal leave.

I have manually input the correct available hours into each employee, with the correct YTD Used hours.

This does not hold, I have 2 that are correct, the others are not calculating.

EG : One employee Actual YTD Holiday used is 15.66 Reckon has 31.32

Actual Personal used is 23.49 Reckon has 61.81

Another Actual YTD Holiday used is 15.20 Reckon 30.4

YTD Personal used 38.23 Reckon 76.46

Has anyone got any idea of why this keeps happening. As you can appreciate to employees are getting quite upset.

Thanks

Jason_Z

Hi @agofarm,

Sorry to hear you're having issues with your holiday and personal leave hours. I'd like to gather a bit more information so I can better understand the cause of this and help resolve it.

Just to confirm:

• Is the software not deducting the correct amount of leave used?
• Is leave not being deducted at all?
• Are there any issues with the leave accrual?

Cheers,
Jason

agofarm

I have sorted out the leave and personal by taking everything back to nil and re-entering the amounts manually, It seem to be working at the moment. I still have an issue with the YTD Used. This is not calculating correctly.

eg. I have an employee whose YTD Holiday is 48.06 on the pay slip, the actual is 24.03, this one has only been accruing from start of this year. Another from this year YTD Used 31.32, actual is 15.66.

Of all my full-time employees only one is calculating correctly

thanks,

Teresa

agofarm

I have taken all the YTD Used back to 0 hours, then did a rebuild.

This did not solve the problem. On the pay slips, still showing the wrong amounts

Reeta

Hi @agofarm ,

I’m glad to hear that you have sorted the leave issue.

If all the setups are correct, there should not be any problems with accumulating leave. Please contact our support team; they will be able to investigate further and identify the root cause of the issue, ensuring you won’t have to worry about it in the future.

Kind regards,

Reeta

agofarm

Thanks Reeta.

I still cannot understand why the file is correct with the accumulated leave, but incorrect on the payslips. Any ideas?

Reeta

@agofarm ,

Without further investigation I cannot correctly pinpoint where the issue is but it usually comes down to how leave is calculated and displayed based on pay run dates vs payment dates.

Could you please confirm, are you actually using Reckon One payroll? Your post has been created under the Reckon One Payroll category however it sounds as though you may be using Reckon Accounts, is that correct?

Regards,

Reeta

agofarm

Hi

I am using Reckon Hosted. I have manually taken all Holidays used to '0', then done a rebuild in the system. on doing the pays today some have shown the correct Holidays used and others are still incorrect. The staff are getting quite annoyed that this is not being showed correctly.

Maybe I need to contact Reckon direct..

Thanks

Reeta

Hi @agofarm,

Thank you for confirming.

I’ve attached an article below that outlines the steps to resolve the issue. Please make sure to follow all the steps carefully without missing anything, and you should be able to resolve the problem successfully.

Let me know if you run into any trouble.

https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

Kind regards,

Reeta

agofarm

Thanks for that

I have gone through the steps, which seems to have corrected some but not all the employees. The 'Holiday and Personal Used', have not improved, seems to be random figures there. Is there any way to delete these figures and input correct ones?

Kris_Williams

I had this problem once and no amount of deleting, re-entering, rebuilding fixed it. I kept a spreadsheet with correct figures and was prepared to create a new employee using the same payroll number on 1st July and entering the o/s leave. Fortunately he left in the interim