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KIE

Hi, today when I logged in to Reckon Hosted I was surprised to see a very different home screen and, to be honest, I am not pleased with the changes. I am also disappointed to have not received advice of the change and any information on how to navigate the new screen. I would like to know how others are finding it.

Rav

Hi @KIE

Thanks for your post and welcome to the Reckon Community.

Yes, Reckon Accounts Hosted will soon be moving to a new platform experience which we're really excited about. The new platform is designed to provide a number of enhancements in the area of file management and overall is a much better experience for our Hosted users.

In terms of release, we're starting things slow by making the new platform available progressively and we've started with a small group of users first. This allows us to gauge feedback (such as yours) and see what's working well and where things can be improved.

In regard to communication, we sent through an email to all users who were upgraded to the new platform experience prior to the upgrade occurring to provide a heads up on what's new and resources to learn more about it. If you didn't receive that to the email address listed on your Hosted account, we can definitely follow up on that from our end.

I certainly hear your feedback though and we've got some announcements coming through here shortly.

We'd love to get a bit more detail from you, is there anything specific in the new platform that you find difficult to work with?