Pixelated numerals and fonts

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Narelle_6584264
Narelle_6584264 Member Posts: 7 Reckoner Reckoner
in Accounts Hosted

Hi, is anyone else having trouble when they started using the new platform.

The fonts and numerals are extremely pixelated.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,354 Reckon Community Manager Community Manager

    Hi there @Narelle_6584264

    Would love to get a bit more feedback on this from you so we can take this back to our teams. Just have a few questions for you if that's ok.

    • Firstly, can I please grab a screenshot showing the issue with font display?
    • Are you using Windows or Mac and waht is your operating system?
    • Which browser are you using? ie. Google Chrome, Firefox, Edge etc
    • What type of monitor are you using? ie. an external monitor, built-in laptop screen etc
    • What is the screen resolution of your display?
    • Are you using any zoom or magnification settings on your browser or PC settings?
    • Is it happening on all screens in Hosted or just some/selected screens?
    • Has this always been an issue or has it only started since the upgrade to the new platform?
  • Narelle_6584264
    Narelle_6584264 Member Posts: 7 Reckoner Reckoner
    edited April 9

    Hi Rav, I sent all this off to support on Monday. But there hasn't been a response.

    One support team did jump on my computer and look at the settings to see if she could do any think. She even commented herself that you can barely read the screen. She said it was a backend problem, if so, wouldn't everyone else be having the same problem?

    image.png

    It is a Windows

    Chrome

    External Monitor

    Screen resolution 1920 x 1080

    Setting 100%

    No Manually adjusted settings in Zoom

    The font is the whole of Reckon program

    And not using any accessibility extensions.v,

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,354 Reckon Community Manager Community Manager

    Thanks so much for providing that info @Narelle_6584264

    At the moment we're collating feedback around this from users who currently have access to the new platform for Reckon Accounts Hosted and are experiencing this. Its not occurring to all users but we have received a few reports that we'e currently investigating.

    I can see that the info you provided our support team (and above) has been added to this so thank you again for providing that.

    I'll keep you updated on this as soon as I've recieved word on further developments with this.

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