RESOLVED - Failed to setup the connection error - Reckon Accounts Hosted

Hi everyone

Just a heads up that we're currently investigating reports of an issue in Reckon Accounts Hosted that is affecting new sessions to connect along with the below error message appearing.

We're currently looking into this as we speak and from our initial observations, it looks to be affecting new logins only. If you are currently logged into Reckon Accounts Hosted your session will function as normal.

Apologies for the inconvenience and hassle this is causing at the moment. I'll have further updates to follow as soon as possible.

ISSUE RESOLVED - PLEASE CLICK HERE FOR LATEST UPDATE

Comments

GerryWinter

Anybody else having this issue, have tried 3 different browsers.

Will turn of my computer and try again.

Rav

Hey Gerry,

Thanks for flagging this, just received word about this from the team as well. It looks to be something on our end rather than your PC.

We're kicking off an investigation on our end and I'll have an announcement up shortly.

Nick_8326929

im have same issue team

Rav

Thanks for reporting @Nick_8326929 and I'm really sorry for trouble this is causing right now.

We're looking into this as we speak and I'm hoping to have another update to share very soon.

Rav

ℹ️ UPDATE

Hi everyone

Just a quick update to let you know we're still on this and we've engaged our upstream technology partner for further investigation.

Apologies again for the inconvenience this is causing. More updates to follow.

Rav

ℹ️ UPDATE

Hi all,

Work is ongoing at this stage to address the issue with new logins failing to connect for Reckon Accounts Hosted users.

Resolving this issue is our highest priority at the moment and I'm hoping to have more info to share with you all soon.

NathanAxisIT

I have this issue as well.

Rav

ℹ️ UPDATE

Good evening everyone

The investigation into this issue is still underway by our upstream technology provider.

Unfortunately I don't have a timeframe to share with you at this stage however I can assure you this is all we're focused on right now.

Thank you all for your patience so far and apologies again for the frustration and inconvenience this is causing at the moment.

Kris_Williams

I just logged on from the iPad using Safari, just for curiosity,- no problem

Rav

Hi @Kris_Williams

Thanks for that info. Can I just confirm, were you experiencing the connection issue when attempting to login at some stage earlier today?

Kris_Williams

No I haven’t actually been on Hosted, except for 10 minutes mid morning today- only Reckon One after that

Kris_Williams

This is what comes up but I can still logon

Kris_Williams

Same result on computer using Firefox

Rav

Thanks @Kris_Williams, if you hit the Launch Hosted 2024 button, does your session connect successfully?

Kris_Williams

yes it does ………………….

Rav

✅ ISSUE RESOLVED

Hi everyone,

Our teams have worked overnight on a fix and I'm happy to advise this issue is now resolved.

Access to Reckon Accounts Hosted for users on the new platform experience is fully available and we're monitoring very closely.

Thank you so much for your patience while we worked this issue out. If you encounter any issues with logging in and launching your session, please let us know.

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