Didn't allow pop-ups

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System
System Member Posts: 242 Moderator Moderator
in Accounts Hosted
This discussion was created from comments split from: Getting to know the new Reckon Accounts Hosted platform experience! ✨.
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  • Glenys
    Glenys Member Posts: 22 Reckoner Reckoner

    Hi

    I unfortunately in my hurry to sign in this morning, didn't allow the pop-ups, am not sure how to allow them. Await any advice.

    Thanks Glenys

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,350 Reckon Community Manager Community Manager

    Morning @Glenys

    Which browser are you using? If you're using Chrome, take a look at the below icon on the right of your address bar. If you click that it should bring up the prompt to allow pop-up's again

    image.png
  • Lucas
    Lucas Reckon Staff Posts: 439 Reckon Staff Reckon Staff

    Hi @Glenys,

    Depending on the web browser you are using, you should be able to click on site settings:

    image.png

    Once you have done that, you just need to click on Pop-ups and enable it for the Hosted environment:

    image.png

    Note: Ensure that you do this on the Hosted environment when changing the website permissions.

    Thank you and speak to you soon.
    Lucas

    Lucas Andrews
    Technical Support Representative

  • Glenys
    Glenys Member Posts: 22 Reckoner Reckoner
    edited May 1

    Hi Rav & Lucas

    I now have a picture of the clipboard up by the star Rav it wasn't there to start with, so I did what Lucas said. I shut down the system and re started.

    I have just tried to print an invoice and my company's logo and info isn't printing. When I review it, it comes up but as soon as I go to print it disappears.

    Also noticed that the printer name is DCV Printer, pretty sure it wasn't this before.

    When looking at my customers invoices etc, the font looks different including size, but when I print its OK!

    Sorry looks like doing one thing has cost me badly. I've got orders to get out but unsure how I get my company's logos back to print. Hope the above makes sense. Glenys

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,350 Reckon Community Manager Community Manager

    Hi @Glenys

    Just to clarify, so you've now enabled pop-ups, correct?

    However, now when you print the logo image on your invoice is missing is that right? If you re-add your logo image to the invoice template you're using, then print the invoice again does your invoice print correctly?

  • Glenys
    Glenys Member Posts: 22 Reckoner Reckoner

    Hi Rav

    Unfortunately I don't have time to try and do that, but I see lots of people are having the same problem. I saw somebody said that emailing the document the logo etc is still there, so I am just going to do that for now, I tried it and it works, then I will print my docs for my driver.

    Hopefully there is a fix soon.

    Regards Glenys

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,350 Reckon Community Manager Community Manager

    No worries at all @Glenys

    If you have some time, I'll outline some steps below which has proven to be successful by a fellow Community member.

    Change the format of your image file to something like .png then upload that to Hosted and add to your template, I believe that should get your logo back when printing.

    To change the format of your image, open the file in Microsoft Paint (or other image software), click Save As and select the format as PNG. Alternatively, you can try resaving it as a JPEG if you wish.

    image.png
  • Glenys
    Glenys Member Posts: 22 Reckoner Reckoner

    Hi Rav

    Really disappointed, that once again an upgrade is made and we are left with fixing our templates. I have a few and it takes time which I don't have. The system seems slower, the screens are blotchy and trying to get back into an invoice the majority of the document is missing. I will shut down and open up again, but hoping your team can do something to fix this at your end.

    Regards Glenys

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