Logo not printing

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Carolyn Stumpp
Carolyn Stumpp Member Posts: 7 Reckoner Reckoner
in Accounts Hosted

When printing my invoices my logo is not printing even though it appears on the print preview. I have re-added to the logo to make sure it is in the correct place. I have checked I have the correct printer as per the new release.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Hi @Carolyn Stumpp

    Thanks for flagging this. Can you let me know the specific steps you went through when readding your logo image to your invoice template?

    Also, what file format is your image file?

  • Carolyn Stumpp
    Carolyn Stumpp Member Posts: 7 Reckoner Reckoner

    I went to the List/Templates and selected by invoice to edit. Went into the Select Logo and selected the .jpg file to use. Reckon asked to add to a file which I said yes to. Went in and altered the size of the image. Accepted changes and then went to print preview. Logo was good, but when I went print there is no logo

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Thanks so much for that @Carolyn Stumpp

    What is the file format of your image file?

    Can I get you to do one more thing and let me know if it helps at all. If you upload a new copy of your image file to Hosted and then re-add it to your template then print the invoice, does it print correctly?

  • Carolyn Stumpp
    Carolyn Stumpp Member Posts: 7 Reckoner Reckoner

    The format of the logo is a .jpg

    I did as you suggested but nothing has changed.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Ok, thanks for trying @Carolyn Stumpp

    One more suggestion, if you change the format of your image file to something like .png then upload that to Hosted and add to your template I believe that should get your logo back when printing.

    To change the format of your image, open the file in Microsoft Paint (or other image software), click Save As and select the format as PNG. Alternatively, you can try resaving it as a JPEG if you wish.

    image.png

    Let me know how you get on.

  • Carolyn Stumpp
    Carolyn Stumpp Member Posts: 7 Reckoner Reckoner

    Thanks Rav!

    All sorted now with that fix.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Excellent! Really appreciate your patience and apologies for the hassle 🙂

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