Font & colour depth changes on new Hosted upgrade

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Pivacadmin
Pivacadmin Member Posts: 44 Reckoner Reckoner
edited May 1 in Accounts Hosted

HI, Ive noticed that Reckon Hosted has been upgraded (as mentioned previously) - what I am noticing is that the font on the Home Screen has changed in font and colour depth. It is really quite harsh. Is there a way to change this please??

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Answers

  • klaura
    klaura Reckon Staff Posts: 399 Reckon Staff Reckon Staff

    Hi @Pivacadmin,

    Thank you for reporting this issue. I apologize for the inconvenience you're experiencing with your display. Could you please provide the following additional details to assist us in resolving the matter:

    Can you provide screenshot showing the screen quality issue. Have you tried different web browsers to check if issue occurs across all browsers. Finally, can you provide us your operating system (Windows or Mac) and its version.

    Thank you for your cooperation.

    Best regards,

    Karren

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Hi @Pivacadmin

    Would love to get a bit more info from you on this. To clarify when you say its harsh in terms of the change, do you mean its less visible/clear or something else?

    Is this on the Hosted screen itself or the new toolbar at the top? Can you post a screenshot here so we can get a better idea of this?

    Look forward to hearing from you

    Cheers!

  • Pivacadmin
    Pivacadmin Member Posts: 44 Reckoner Reckoner
    edited May 1

    Hi - writing is less visible/clear

    Screenshot 1.GIF
    image.png
  • Pivacadmin
    Pivacadmin Member Posts: 44 Reckoner Reckoner

    Hosted is now faster (which is great). In answer to Klaura - we are using Google as our web browser. At the very beginning (Years ago) we were using Windows Explorer but found Hosted was not happy there, so we changed to Google browser and it is happy there

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Thanks for that info @Pivacadmin

    I'm going to shoot you a private message in a moment to get a little more info from you

  • gcamm
    gcamm Member Posts: 5 Novice Member Novice Member
    edited May 1
    https://community.reckon.com/discussion/comment/20654302#Comment_20654302

    Hi @Rav

    I commented on a thread earlier this morning regarding this issue. You replied to my comment requesting more information, but i am yet to receive a response or resolution. Could you please look contact me at your earliest convenience to resolve the font issue.

    Thankyou

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