I can't print anything from Reckon hosted since upgrade

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Jac
Jac Member Posts: 9 Reckoner Reckoner
in Accounts Hosted

Good morning, I can't print anything from Reckon hosted since it's upgrade. The only way I have found is to email it to myself and then print it. There must be an easier way for multiple forms?

Ta Jac

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  • Jason_Z
    Jason_Z Reckon Staff Posts: 204 Reckon Staff Reckon Staff
    edited May 8

    Hi @Jac

    I'd like to ask a couple questions to help understand the issue:

    • Does anything happen at all when you click print? Are there any messages or errors?
    • What browser are you using?
  • Jason_Z
    Jason_Z Reckon Staff Posts: 204 Reckon Staff Reckon Staff

    I would also check out this post about Getting to know the new Reckon Accounts Hosted platform experience! ✨

    There is a section about browser permissions which you may need to enable first, to get printing working.

    Hope this helps!

  • Jac
    Jac Member Posts: 9 Reckoner Reckoner

    Hi Jason, nothing happens when you click print and I am using chrome

    Ta Jac

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,287 Reckon Community Manager Community Manager

    Hi @Jac

    You'll need to ensure that you've enabled the browser permissions that @Jason_Z has mentioned above. Check out the post linked in the reply above for details on how to enable permissions for both the clipboard and more importantly, pop-ups which is essential for printing.

    If you're still having trouble, let us know 🙂

  • Jac
    Jac Member Posts: 9 Reckoner Reckoner

    Thanks Rav, I have enabled permissions. One computer will allow printing but mine still won't.

    Ta Jac

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,287 Reckon Community Manager Community Manager

    Hi @Jac

    Just following up on the above. Are you continuing to encounter issues with printing from your PC?

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