Unable to Open Two Company Files Simultaneously Since Platform Update

AminaGBR
AminaGBR Member Posts: 2 Novice Member Novice Member
edited May 9 in Accounts Hosted

Hi,
Since the new Reckon platform was launched, I’ve noticed that I can no longer open two company files at the same time. This is a feature I relied on regularly, as I need to enter data in two different company files side by side. Is there a workaround or update planned to restore this functionality?

Thanks in advance for your help.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,919 Reckon Community Manager Community Manager

    Hi @AminaGBR

    Can you step me through how you were opening these two files simultaneously?

    Were you using two separate browsers side-by-side? Are these two files stored under the same Hosted account?

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    never been able to open 2 files at the same time, I had to do exactly that the other day and the only way I could do it was download a copy to PC and open in Enterprise desktop and the other one in Hosted

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  • AminaGBR
    AminaGBR Member Posts: 2 Novice Member Novice Member

    Thanks @Rav for your message.
    Previously, I was able to click "Launch Accounts" twice, which opened two separate sessions. This allowed me to work on two different company files independently at the same time.

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,919 Reckon Community Manager Community Manager

    That's interesting, thanks for the info @AminaGBR

    From my understanding, the ability to open multiple files has not been an option as Reckon Accounts Hosted is designed to support one company file session at a time per user login.

    The process you've described is surprising to me though and while I completely understand being able to work across multiple files simultaneously can be convenient, this functionality isn't supported on the Hosted platform and there are currently no plans to implement it.

    In terms of using or managing multiple users/sessions, if you regularly need to switch between different company files, one option is to consider using a second user login (if available in your subscription), which can allow access to another file in a separate session.

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