I cant open my account hosted

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spitfirerosebud
spitfirerosebud Member Posts: 9 Novice Member Novice Member
in Accounts Hosted

Since the update i cant open my reckon account hosted

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  • Kris_Williams
    Kris_Williams Member Posts: 3,999 Reckon Hall of Famer Reckon Hall of Famer

    at what stage is it not opening? The login or the file?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Hi @spitfirerosebud

    Sorry to hear you're having some trouble with your Reckon Accounts Hosted service. As Kris mentioned above, what is happening specifically when you attempt to login at the moment and where is it occurring?

    Are you encountering an error message? If so, what is it? A screenshot would be handy as well if possible.

  • spitfirerosebud
    spitfirerosebud Member Posts: 9 Novice Member Novice Member
    edited June 1

    when on go to Launch and log in then it wont open the page i was told to go to system to delete the certificate Rsa but it wont let me

    image.png image.png image.png image.png image.png
  • spitfirerosebud
    spitfirerosebud Member Posts: 9 Novice Member Novice Member
    edited June 1

    I get this meessage cant delete

    17487708796663458377202263491542.jpg
  • Kris_Williams
    Kris_Williams Member Posts: 3,999 Reckon Hall of Famer Reckon Hall of Famer

    have you tried using a different browser?

  • spitfirerosebud
    spitfirerosebud Member Posts: 9 Novice Member Novice Member

    yes

    I tried goole safari amd firefox all the same

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Hi @spitfirerosebud

    Forgive my ignorance but can you let me know who advised you to delete this Comodo certificate? Was it our technical support team?

    If you clear the browser cache and cookies and/or try to login using an incognito browser, is there any difference?

  • spitfirerosebud
    spitfirerosebud Member Posts: 9 Novice Member Novice Member

    it was on your tech supoort for Reckon help and suppor

    thttps://help.reckon.com/article/0c6xh71pzx-kba-5724-failed-to-connect-using-both-web-sockets-and-https-error-when-logging-in-to-reckon-accounts-hosted

  • spitfirerosebud
    spitfirerosebud Member Posts: 9 Novice Member Novice Member

    I try and it still dose not open after I have click on lauch page keeps try to load

  • spitfirerosebud
    spitfirerosebud Member Posts: 9 Novice Member Novice Member

    I think it might have something to do that i am in Malaysia on mu mac laptop

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Can you please try again today and let me know if you're still encountering the same behaviour?

    Also, prior to the upgrade, were you able to login without any issues on the same device and location?

  • spitfirerosebud
    spitfirerosebud Member Posts: 9 Novice Member Novice Member

    I will try again

    i have been using this lap top Mac and location for the las 2 years as i go back to melbourne and malaysai a few times in the year for work

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    If you're still having trouble, please let me know as there are a couple of others things we can look at but I'll wait to hear from you.

    Cheers

  • spitfirerosebud
    spitfirerosebud Member Posts: 9 Novice Member Novice Member

    Still can't open

    after i click into Launch it just idle and wont open

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Thanks for trying.

    I'm going to send you a private message with some additional info on this.

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