nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

no printer

lou

Hi all, since reckon update i can't print. with the options Reckon have suggested i have no padlock icon to allow pop ups nor the clipboard icon. i am using Mac not windows so this may be different but no options suggested for Mac users

thanks in advance.

Comments

Tanvi_kataria

Hi @lou

Apologies for the inconvenience.

If you can please confirm which browser are you using to access Reckon Accounts Hosted?

Regards

Tanvi

Rav

Hi @lou

In addition to the above, can you let us know what is happening specifically when you attempt to print from Hosted at the moment?

Can you add a screenshot of where you're running into trouble if possible.

lou

hi Tanvi I'm using safari

lou

this is what i have

sorry I'm not to cluey with tech

Reeta Paudyal

Hi @lou ,

To enable pop-up windows in Safari on MacOS, launch Safari and navigate to the top menu.
Click on "Safari," then
Select "Preferences."
In the Preferences window, click on the "Websites" tab.
In the sidebar on the left, scroll down to "Pop-up Windows."
At the bottom of the window, locate the "When visiting other websites" dropdown menu and set it to "Allow."

Close and restart Safari for the changes to take effect.

This should resolve pop-up blocking issue.

If you need any further helps please let us know.

Regards,

Reeta

Rav

https://community.reckon.com/discussion/comment/20655063#Comment_20655063

Thanks for this @lou

So when you click the Print button on that screen, what is happening? I'm assuming a new tab isn't opening for you, is that correct?

If so, then you could potentially try out the steps from @Reeta above, however I will also add that unfortunately Safari is not fully supported on the new platform. I know its not exactly ideal but if you use Google Chrome on your Mac, you shouldn't have any trouble with both printing and copy/paste after allowing permissions.

lou

Thanks Reeta it worked

i appreciate everyones help.

Reeta Paudyal

Hi @lou,

I'm glad to hear that the issue has been resolved. Please feel free to contact us if you have any further questions or concerns.

Regards,

Reeta

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