Keyboard on Ipad

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Kris_Williams
Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer
edited June 10 in Accounts Hosted

I have always used a 3 finger tap on the iPad to open the keyboard, that is no longer working. I often need to use Safari on iPad

I have just found the Open Keyboard command in the new FnKeys tab on the top toolbar

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,372 Reckon Community Manager Community Manager

    Hi there @Kris_Williams

    I've just had a chat with the Hosted team about this and they've let me know that unfortunately, due to the new platform not supporting the integrated keyboard in Hosted, tablets aren't officially supported at this stage. This means some functionality—like triggering the on-screen keyboard using a gesture—will not work when accessing Reckon Accounts Hosted via a browser app on a tablet.

    I know that's fairly disappointing to hear and the Hosted team is continuing to evaluate mobile and tablet compatibility for future improvements but in the meantime, for the most reliable experience, we recommend accessing Hosted on a desktop browser wherever possible.

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    And that is how I do my work, but if I’m not working and just on the community watching TV, I sometimes want to open a file to investigate a problem for someone. Not to worry as I said it’s still available just in a different place

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer
    edited July 2

    Sometimes I need to login on via Safari on iPad to check something or answer a question and I used to be able to do a 3 finger tap to bring up the keyboard, but that is no longer working. The MFA code comes up in the message tab so I can just tap it, but to type in my password - no keypad

    Same result on Google Chrome

  • Jason_Z
    Jason_Z Reckon Staff Posts: 209 Reckon Staff Reckon Staff

    @Kris_Williams

    This is just an suggestion, I don't have an iPad to test with, but have you tried switching between Request Desktop Site or Request Mobile Site?

    I remember a case where that helped another customer using a Samsung tablet. When you get a chance, could you try it and see if it makes any difference?

    image.png
  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    I’m not familiar with that setting will check it out later

    Thanks

  • Kris_Williams
    Kris_Williams Member Posts: 4,045 Reckon Hall of Famer Reckon Hall of Famer

    I did find that setting @Jason_Z but in doing so I found the new command on the new toolbar that states open on screen keyboard. I didn’t notice this when I posted but I’m ecstatic that it’s there now, I do rely on my iPad a lot, especially if I’m not home and I need to investigate something

  • Jason_Z
    Jason_Z Reckon Staff Posts: 209 Reckon Staff Reckon Staff

    That's great @Kris_Williams!

    Thanks for checking back in and giving us an update.

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