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Payslips

agofarm

Once again since the upgrade Reckon hosted is not calculating the Personal and Holidays correctly.

My YTD Used hours calculate incorrectly. eg On one employee, actual Personal hours used are 23.49, Reckon has 15.66. On the Pay slip 'YTD Used' for both Personal and Holiday are 46.98.

Is there any explanation for this, it is happening to all my full- time employees.

I have reset the hours, as suggested, three times now, and there is no change to the YTD figures.

I would appreciate hearing from anyone who may have a solution.

Thanks Teresa

Comments

Kris_Williams

Resetting the hours is not always the best way, I had this problem a couple of years ago, I did everything from deleting all pays that had leave taken and reentered them, to no avail. I was waiting until the 30th June to create a new employee for the one that was playing up (same employee number and details) but the employee left so I was happy.
Have you tried a verify data? If not File - Utilites -Verify and rebuild. Try it 3 times, hope it works for you

Eric Murphy

I agree about the advice around performing a verify and rebuild 3x. I would be very surprised if this was related to the new platform upgrade.

Was this happening in your file before the upgrade?

Alexis McKeown

Dear @agofarm ,

Is this difference only occurring on your employee's record and payslips?

Can you run a Leave Liability Report and see if the figures are correct in it?

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

agofarm

Hi, thanks for your feedback, this was happening before the last upgrade, I have tried the verify data and rebuilt 3 times. I have had no success. I might have to take all the figures to '0' at EOFY, save, rebuilt then re-apply the figures.

The leave Liability Report, the Payroll Summary and the Pay slips have conflicting figures

eg. one employee

Personal Used LL Report 15.66 Payroll Summary 23.49 Pay Slip 46.98.

The pay slips seem to have doubled the hours used for most employees. I have been running a spreadsheet weekly, to verify that the figures are correct.

thanks Teresa

Alexis McKeown

Dear @agofarm ,

Outside your spreadsheet, which of the three areas you've checked (Liability Report, Payroll Summary, and Pay Slips) are correct?

If you can provide this information, I can provide a possible fix to your issues.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

agofarm

Hi Alexis

Payroll Summary is Correct but does not show YTD Used. Payroll Summary and Pay Slips are incorrect.

Thanks

Teresa

Alexis McKeown

Dear @agofarm ,

It's likely you are experiencing a minor calculation bug in the software.

To fix this, you'll need to perform Workaround 1 (both Part 1 and Part 2) of this guide: https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record#workaround_1

Keep in mind: this will not fix the current payslip, but it will fix payslips going forwards.

The reason this bug occurs is usually due to payslips being cancelled or reverted or deleted when one is being created, or the system encounters an unexpected handling error when processing.

Either way, the article provided is the best way of fixing it so that future payruns do not have this issue.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

agofarm

Hi Alexis,

I have actually done this process twice, to no avail, but I am willing to try again. Hopefully it will work.

Thanks

Teresa

Alexis McKeown

Dear @agofarm ,

Remember: this solution will not fix any current or outstanding payruns.

It'll fix this issue from the next payrun forwards.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

agofarm

Hi Alexis

I have followed your instructions to the letter. After having issued this weeks wages, the problem still remains.

I will now take all balances in payroll to 0 then after installing the update I will re entre the correct holiday/ personal information. Hopefully that will fix the problem.

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