New Accounts Hosted platform browser requirements

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Nick_8326929
Nick_8326929 Member Posts: 23 Reckoner Reckoner
in Accounts Hosted

Hi All

Did i read correctly that the new Accounts hosted platform only supports Google Chrome browser. I operate Firefox for my email system. Is my understanding correct? Are there any suggestions as how

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Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,015 Reckon Hall of Famer Reckon Hall of Famer
    edited June 12

    it is recommended, but I always use Firefox, no problems as yet. Can’t comment on the email situation though

  • Eric Murphy
    Eric Murphy Member Posts: 289 Reckon Hall of Famer Reckon Hall of Famer

    Yes there's a note in the main post that suggests Chrome is the recommended browser.

    I had a client who had some issues with copy and paste as suggested in the article. Changing to Chrome solved it.

  • Nick_8326929
    Nick_8326929 Member Posts: 23 Reckoner Reckoner

    thank you Eric

    As a not so tech savvy user can I operate 2 browsers. Do you know if I can operate Firefox for my emails and google chrome for accounts hosted. If so can I be please pointed to instructions on how do do this

    Appreciate your help thank you

  • Nick_8326929
    Nick_8326929 Member Posts: 23 Reckoner Reckoner

    Thanks Kris

    i thought the notes said firefox wasn't supported…so im a little confused but i kinda trust your feedback a little more than the notes

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Hi there @Nick_8326929

    How are you using Firefox for your emails?

    Are you logging into a webmail service or online portal for your email services in Firefox?

    Also - just to clarify, are these emails related to your usage of Reckon Accounts Hosted or are they completely separate? There's nothing stopping you from using two browsers, Chrome for RAH and Firefox for anything else but if you're logging into an online webmail service for email in Firefox, then you should be able to do that in Chrome as well.

    I'm just assuming at this stage though so if you can give us a bit more info it might give us a better understanding so we can get you headed in the right direction 🙂

  • Kris_Williams
    Kris_Williams Member Posts: 4,015 Reckon Hall of Famer Reckon Hall of Famer

    I can only say I use it all the time, but there are many features I don’t use so can’t vouch for all aspects

  • klaura
    klaura Reckon Staff Posts: 393 Reckon Staff Reckon Staff

    Reckon Hosted works smoothly with major browsers like Firefox, Google Chrome, and Edge. However, we've noticed that the copy and paste function doesn't quite work as it should in Firefox. So, to have the best experience, we recommend using Google Chrome or Edge for this feature.

  • Eric Murphy
    Eric Murphy Member Posts: 289 Reckon Hall of Famer Reckon Hall of Famer

    Yes as Rav has mentioned you can use two browsers but there might not be any need to. If you're logging into your emails online on Firefox, then you can do the same thing in Chrome.

  • Kris_Williams
    Kris_Williams Member Posts: 4,015 Reckon Hall of Famer Reckon Hall of Famer

    Copy and Paste works for me in Firefox, but I don't use the feature, so not sure how it's supposed to work as opposed to how mine works

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