My logo appears in print preview but not when I print since 2025 update

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aromabals
aromabals Member Posts: 9 Novice Member Novice Member
Screenshot 2025-06-28 at 4.18.51 pm.png

I get this message when I try to reload it, has anyone else experienced this since update

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,350 Reckon Community Manager Community Manager
    edited June 28

    Hi @aromabals

    We've had a small number of reports of this occurring for some users. We've put together details on how to resolve the issue here - Missing logo image on printed invoices after upgrading 🖼️🖨️

    Try out the steps listed there and let us know how you get on.

  • aromabals
    aromabals Member Posts: 9 Novice Member Novice Member

    thanks I found it and am trying to follow instructions but still cannot seem to open in paint

  • aromabals
    aromabals Member Posts: 9 Novice Member Novice Member

    So glad it still emails with logo, but will I be able to Print with logo soon? will reckon be able to fix this or do I have to try to find the way to change to png

  • Kris_Williams
    Kris_Williams Member Posts: 4,027 Reckon Hall of Famer Reckon Hall of Famer

    Open up your original logo file, doesn’t have to be in Paint whatever photo program you have is worth a try. Then you can save as a bmp or png file and upload to Reckon. If you have a problem you can email to me and I can save and send back

    Critters222@gmail.com

  • aromabals
    aromabals Member Posts: 9 Novice Member Novice Member

    thanks all done - after a quick reckon video on how to upload files to hosted :)
    Thanks Kris and Rav - enjoy your day both of you