One employee's totals not matching EOFY

lesley_9730541

I am trying to end the financial year - my STP reports and EOFY reports all match however when I do a manual report for wages total from 1.7.24 - 30.6.25 one employee's total does not match the EOFY report total - I can't understand why when the STP reports for this financial year match the EOFY report and everyone else's totals match.

Appreciate any thoughts and does this matter if STP and EOFY match??

Rav

Hi @lesley_9730541

Can I get a little more info on this. What are the specific reports you're generating? Is it the Payroll Summary report?

In regard to this one specific employee, is there anything specifically different about them in terms of what/how they've been paid? For example, have they been paid using any custom pay items that the other employees haven't etc?

lesley_9730541

The payroll summary report for 1.7.24 - 30.6.25 is the report saying this person's gross is more but the STP reports & EOFY reports match. This employee is paid the same as everyone else, fortnightly.

I have just gone back through the monthly STP reports to reconcile and note this employee's wage is missing in 3 STP reports - this adds up to the amount I am out - how do I amend this?

Thanks

Rav

Just something to keep in mind is, the Payroll Summary report does not show disaggregated earnings whereas the EOFY finalisation screen does. It also does not show any initial YTD balances added to an employee's profile.

There's a really good guide on reconciling your EOFY balances here which I'd strongly recommend checking out - https://help.reckon.com/article/bztucj2hgh-reconciling-your-eofy

I have just gone back through the monthly STP reports to reconcile and note this employee's wage is missing in 3 STP reports - this adds up to the amount I am out - how do I amend this?

Are the balances on the EOFY finalisation for this employee correct OR are they incorrect?

If they are incorrect, can you provide a bit more info on these 3 pay runs and more specifically, what pay items were used to pay the employee and its setup.

lesley_9730541

I am so confused - the EOFY report has the incorrect total for wages paid to this staff member

I have managed to find 3 consecutive fortnight STP reports that has missed this person's wage - I have no idea why as it was just a normal pay period like I have done with all other staff in the same report - the payment summary report printed for these 3 pay periods had the staff's wages and therefore they were paid .

This is why the EOFY & STP reports match but not the payment summary report - 3 pays are missing for this employee in 3 STP reports

Can I do an amendment for these 3 STP reports and if so how?

lesley_9730541

Hi Rav

I have just noticed the 3 payrolls that have the STP errors - this employee had no tax taken out - this is usually automatic so not sure why this happened - so not sure if this contributed to her missing from the STP report.

It is too late to take tax out from these 3 pay periods now as the staff member has been paid the full amount

How do I update the STP report though?

Thanks

Rav

Nice work on finding that and yes I'd say that's probably contributed especially if its occurred on all 3 pay runs.

I guess the next question is, why did that occur? Did you override the tax amount calculated in that pay run or did you use non-tax applicable pay items to pay the employee within those pay runs vs their other pay runs?

I think the best thing to do at this point is, go back to those pay runs and revert them back to draft so that you can correct them. If the earnings item used in that pay run isn't the right one you can remove it and re-add it which will calculate the relevant tax component again.

Once you've made the necessary corrections you can remark the pay run as paid. Creating a new EOFY finalisation after that will use the new balances.

lesley_9730541

I have no idea why - I have had a look and it all looks normal

My question is - if I go back and revert the pay run to a draft and then resend the STP report as an amendment how do I know it has added this pay to the STP run - there are no hours to be adjusted and the tax will have to stay zero as the employee has been paid the full amount.

Thoughts

lesley_9730541

Also when I go back and look at the pay runs the earnings and leave and tax amounts are correct - it just appears that this employee's earnings and leave has not been reported - I can't figure it out sorry - appreciate any suggestions - thanks

Rav

Hi @lesley_9730541

Its hard for me to say what's happening here without taking a closer look. I'd like to shoot through an access request to your book so we can take a look at it on our end.

Can you please let me know the book name this is occurring on so I can get that over to you.

Also, I'll need a few more details -

• The name of the employee this is affecting
• The pay date of the 3 pay runs that you've noticed have returned an error
• The specific STP error message that was returned on the submission
• You've mentioned above the tax is zero, have you manually overridden the tax amount?

lesley_9730541

Hi Rav

Thanks for your reply however I sorted it yesterday - I went back and did an amendment on the 3 STP reports and just added $1.00 tax to each of the pay periods for that employee that had no tax taken out - that seem to fix the problem - this employees' gross wage then updated to the correct amount

Strange why it dropped off the STP report - was it because no tax was taken out I wonder - anyway I took a punt and it seemed to work - albeit our tax will be out $3.00 but we can fix that when we pay June PAYG -

Thanks