Blank screen when accessing files

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System
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This discussion was created from comments split from: Search error on the Reckon Community (2 July 2025).
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  • Leanne_7663246
    Leanne_7663246 Member Posts: 178 Reckon Star Reckon Star
    edited July 2

    Hi Rav

    Is this also affecting files. I was trying to finalise year and created my stp but cant access my files. Just has blank screen. I was searching to see if anyone else had this issue and saw your post.

    Thanks

    Leanne

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Hi @Leanne_7663246

    I've split your reply off into its own post here as the search error currently affecting the Reckon Community site will be different/unrelated to this but also to get more info.

    When you're searching for files right now, are you not seeing anything at all come up? Can you please outline the steps you're going through.

    Also, can I grab a screenshot of what you're seeing on-screen at the moment.

  • Leanne_7663246
    Leanne_7663246 Member Posts: 178 Reckon Star Reckon Star
    edited July 2

    Thanks Rav, I was going to do separate post but then thought it could be related

    I am clicking on My Files in search bar and I get the following blank screen. I cant see the q drive which I normally can. I refreshed, logged out and logged back in and still blank. I can see all other Reckon data

    image.png
  • Leanne_7663246
    Leanne_7663246 Member Posts: 178 Reckon Star Reckon Star
    edited July 2

    Circled is what I clicked on to get above blank page

    image.png
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Hmm that's a strange one, I can't say I've seen that before but it looks like you're doing everything right.

    Which browser are you using at the moment?

    When you logged out, did you also log off any active sessions within the Reckon Accounts Hosted control panel? If not, can I please get you to do that then logout again, use the File ➡️ Exit option.

    Once that's done log back in and relaunch your Reckon Accounts Hosted file and try one more time. Does My Files load properly after this or does the same behaviour continue?

    Also, if you switch to a different browser, does the same thing occur there?

  • Leanne_7663246
    Leanne_7663246 Member Posts: 178 Reckon Star Reckon Star

    haha of course it is strange, I always get the odd ones. I havent logged off hosted but I will do that now. I also just logged into another company file we have that one is blank too. Stay tuned will let you know how I go. If logging out doesn't work will try another browser.

  • Leanne_7663246
    Leanne_7663246 Member Posts: 178 Reckon Star Reckon Star

    Good news, I'm back and my blank screen has disappeared and I have q drive back.

    If in doubt turn it on and off. I should have known

    Thanks for super quick response as always

    Have a great day

    cheers

    Leanne

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Phew! Glad to hear its sorted. But please sing out again if you notice it happen moving forward 🙂

  • Kris_Williams
    Kris_Williams Member Posts: 4,015 Reckon Hall of Famer Reckon Hall of Famer

    Not happening to me - I use Firefox

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