Superstream required for only one employee

Hi @faigey

Do you see the Enable button when on the SuperStream services page in your book? Example below.

Hi Rav,

My apology.

Please ignore my previous queries.

I have since learnt how to carry out this exercise.

I appreciate your assistance and feedback.

Many thanks - I am still learning.

Kind regards

All comments

Hi @faigey

Reckon One payroll has a direct integration with Beam which allows you to pay your super directly from your Reckon software, including to your multiple funds.

I'll add some info on using Beam with Reckon One here - https://www.reckon.com/au/accounting-software/payroll/beam-superstream and if you have any questions let me know 🙂

Hi Rav,

I have tried to follow advice as follows

To get started, simply log into Reckon Payroll, navigate to Payroll Settings > SuperStream Services, and click ‘Enable Beam’. Follow the easy set up wizard. It only takes a couple of minutes.

However, I cannot locate the icon 'Enable Beam'

Hi @faigey

Do you see the Enable button when on the SuperStream services page in your book? Example below.

Hi Rav,

My apology.

Please ignore my previous queries.

I have since learnt how to carry out this exercise.

I appreciate your assistance and feedback.

Many thanks - I am still learning.

Kind regards

No problem at all, sing out if you have any questions.

Also, I'll add a quick link here to our help guide on how to send your super payment with Beam from within your Reckon One book - https://help.reckon.com/article/s8bfzfsp4z-integrating-with-beam

Manage and submit superannuation using Superstream.pdf

Hi Rav,

More queries re Superstream please.

Confirming I believe I have now successfully registered with "BEAM" service.

However, I have struck several stumbling blocks- at the subsection "Manage and submit employee superannuation using Superstream"

(1) I just can't figure out how to input the data requested at 'Description" "Number of employees" see attachment

(2) Indeed when I try to add a superstream batch - I get a message " There are no Super payments to make for the date range selected" see attachment

(3) Once I have mastered the above issues - somewhere along the way I wish to pay super contributions via BPAY. So far I haven't been able to bring up any BPay details to specify to use from my external bank account. I do not wish to set up direct credit via Reckons Payroll App. I just wish to logon to my external bank account and pay superfund contributions using BPay .

Are you able to suggest procedures or alternatively are there any video demonstrations to tackle the above.

As I indicated previously - I am a novice at setting these up .

Manage and submit superannuation using Superstream.png

There are no Super payments to make for the date range selected.png

There are no Super payments to make for the date range selected.pdf

https://help.reckon.com/article/s8bfzfsp4z-integrating-with-beam

Hi @faigey ,

If the pay run is not displaying in Super stream list, please try reverting the pay-run to draft:

Revert the pay run to Draft status.
Then, mark it as Paid again.
Check to see if this restores the visibility of the pay run in super stream.

Additionally, I’ve also attached an article that provides guidance on using Beam for Super Stream within Reckon One. I hope this helps resolve the issue.

Please let me know if you need further assistance!!

Regards,

Reeta

Hi Reeta,

Thankyou for responding so quickly.

I have to date only entered a pay run in “draft” mode. Prior to asking for assistance on this issue I had read pay runs can be entered as “draft” or “paid“ mode.

I am anxious in sending the pay run in “paid” mode. This will be the first time I have used Superstream and so I have only been experimenting in draft mode in order to avoid any setup errors I may make. Indeed if I process a pay run to “paid” status, then does it not then get sent to and recorded by the ATO, and so if I have created any Superstream setup errors mean it is more of a hassle to correct/fix up.

(1) I wish to be certain - Are you suggesting it MUST be in “paid” mode for it to be visible in Superstream?

Hi @faigey,

Thank you for your message, and I completely understand your caution, it's great that you're taking the time to ensure everything is set up correctly before proceeding.

To clarify your question:

Yes, in Reckon Payroll, a pay run must be marked as Paid in order for it to be processed through Super Stream. Draft pay runs are not submitted to the ATO or any superannuation clearing house, they're essentially for review and internal use only.

However, marking a pay run as Paid does not automatically send it to the ATO or SuperStream. The SuperStream lodgement is a separate step that you initiate after the pay run is finalised. This gives you the opportunity to review and correct any issues before submission.

To help you feel more confident:

You can mark the pay run as Paid to test visibility in Super Stream.
If you notice any errors, you can revert the pay run back to Draft, make corrections, and reprocess it.
Nothing is sent to the ATO or super funds until you lodge the super via Beam and submit STP to ATO via payrun.

Let me know if you need any further assistance.

Regards,

Reeta

Hi Reeta

Re- Superstream Issues.

I continue to be frustrated when trying to lodge a Superstream Batch via BEAM clearing house

The employer, as previously discussed, has chosen to pay concessional contributions using BPAY and NOT direct pay.

Now the process when registering with BEAM asks if you wish to use direct pay vs BPAY and I have selected "NO" for the direct pay option. I get error messages as detailed further. So, in attempt to resolve this issue, I have also then reverted to try and lodge a batch but selecting "YES" for direct pay. Notwithstanding both options still result in the error messages detailed further.

As an aside, the Employer bank details are indeed already provided within the payroll app.

I have contacted both BEAM and RECKONS help lines but get contradicting/confusing responses as to whether employer bank details are required or not.

(1) I continue to get error messages to the affect

" Employer ***** Pty Ltd is missing Bank Branch" and " Employer ***** Pty Ltd is missing Bank Account Number" and so am unable to lodge a batch payment.

The other frustrating issue is - within the BEAM registration process - It does not seem to recognise any amendments eg "Do I intend to use direct debit? NoYes" - As described above, I have tried to change selection from No to Yes and then I enter bank details as BEAM requests and BEAM seems to reflect it is accepting such amendments, however, when I recheck with BEAM later ie at "Settings Superstream Services Beam Manage Service", it has NOT picked up these amendments - it reverts and reflects with details which were input initially/previously.

(2) So my other query is there a lag time for BEAM to reflect amendments thus explaining (1) above? If so how long does it take BEAM to reflect amendments ?

Do you have any comments, please?

Yours truly

frustrated faigey

Good morning @faigey ,

Sorry to hear you're having trouble. Could you please check if you've added your bank details in the Payroll settings under Bank Accounts? You need to have at least one bank account listed there with a BSB and account number. Even if you've selected "No" for direct debit, Beam should still let you proceed with the settings.

Try closing your browser, clearing the cache, and then try setting up again.

Let me know how you go!!

Regards,

Reeta

Hi @faigey ,

I have sent you a request to share the book with me. Could you please share the book to the support for further investigation?

Regards,

Reeta

Hi Reeta,

(1) How do I share the book?

(2) For your info - Further is a response from BEAM

We have raised a support ticket directly with Reckon One support and they will be in contact with you shortly (ref INC0598957). Where they’re unable to resolve the issue they will let us know and we will investigate further.

Hi Reeta,

For your information - I have arranged to share the book with Reckon Support.

Superstream issues have now been resolved.

The Reckon Technical Support team has determined that they no longer require the access I granted them for troubleshooting purposes. Their access to my book has now been removed.

Sincerely thankyou for your assistance.

Very much appreciated.

Regards

faigey