Reckon Personal Plus keeps showing Set Up screen and then won't do onestep updates

janiemaree
janiemaree Member Posts: 1 Novice Member Novice Member
edited July 11 in Personal Plus and Home & Business

I am a Reckon Personal Plus 2022 user. All of a sudden, each time I open my app on my desktop, it is asking me to answer the original questions when you set up ie., are you a new user, do you have a backup that you can restore etc. I have restored from back up like 6 times now. It appears to then be working fine but when I try to do the onestep update, it keeps asking me to confirm how I access the internet. I click on continue and it doesn't present any other screen to update. I've made no recent changes. HELP??!!

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager

    Hi @janiemaree

    Welcome to the Reckon Community 🙂

    This post has been created in the Reckon One category whereas you've mentioned you're using Reckon Personal Plus 2022. When creating a new post, please select the Personal Plus/Home & Business category here so your post finds the right folks, I've moved it over now 🙂

    In regard to your question, just to clarify, do you mean you're seeing the Welcome screen each time you launch your software? If so, I'd recommend checking out the info in this help guide - https://help.reckon.com/article/n15fstuokj

    In particular, please ensure that your file name is less than 8 characters in length.

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