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Looking for a Personal Plus support person

System

This discussion was created from comments split from: Ask Me Anything (AMA) with Reckon CEO Sam Allert!.

Comments

Ken_10863730

Hi great to be able to ask a question.

I have been a Reckon accounts Personal Plus user since 2000. For the last 2 years, the software regularly crashes and I get the message 'Reckon accounts launcher is not responding'. This usually freezes the PC and I have to re-boot and start over. To try to find a solution, I used a recommended Reckon support person who was unable to solve this; he indicated that it was a PC not a Reckon issue. However, my Tech support team says it is a Reckon issue. Can you recommend a support person who is both Reckon and tech savvy to solve this very frustrating issue. Thanks you! KB

Rav

Hi @Ken_10863730

I've moved your post into its own thread here as its a specific technical issue.

Are you on the latest v31 edition of Personal Plus? Or if not, which edition of Reckon Personal Plus are you using?

Does this freeze occur when you're doing something specific in the software or does it not matter?

We do have a guide with information on the most common causes of launcher issues which I'll link here - https://help.reckon.com/article/2kfspx0ipm but I'll also say that our Accredited Partner @GerryWinter is our resident expert with the Personal Range software and has resolved many cases that have come through on the Community so I'd highly recommend any advice he could provide.

Eric Murphy

From what I've seen on this forum, Gerry really does help out a lot of members here.

Ken_10863730

Rav

Thanks for getting back to me.

I'm using the latest version of Reckon Personal Plus
Freeze occurs randomly
I had Berry Winter look at this problem for me earlier this year, he was unable to resolve

Any other suggestions please?

Thanks Ken

Rav

Hi @Ken_10863730

Have you checked out and worked through the steps outlined in the help article I linked above?

Ken_10863730

Rav,

Thanks for getting back to me.

Yes I have, and I'm monitoring when the freeze occurs so i can be more specific if i need to reach out for more support