Super didn't calculate at all on a pay run in Reckon payroll

Suzanne DiStefano
Suzanne DiStefano Member Posts: 69 Reckoner Reckoner
edited September 8 in Reckon Payroll

Has anyone encountered an issue where Reckon Payroll didn't calculate super on a pay run and how did you fix this? We cannot even revert the pay run to draft as it gives an error message.

This happened on the first week of August and we have had an open ticket with Reckon support since then, still no resolution which is extremely frustrating and very average to be honest.

Thanks.

Comments

  • Reeta
    Reeta Reckon Staff Posts: 330 Reckon Staff Reckon Staff
    edited September 8

    Hi @Suzanne DiStefano ,

    It looks like my colleague Tanvi is assisting on your other post here and we'll come back to you with more info ASAP.

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