Why we can't using reckon account hosted on our phones anymore??

TrevorEIT
TrevorEIT Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

It says your device not supported when we do the log-in.

Is there any solution for it??

Start since the Amazon web thing happening.

Using different phone to do it, same happened

Answers

  • Jason_Z
    Jason_Z Reckon Staff Posts: 310 Reckon Staff Reckon Staff

    Good Morning @TrevorEIT,

    Can I ask what browser and device you are using?

    Jason.png
  • TrevorEIT
    TrevorEIT Member Posts: 3 Novice Member Novice Member

    I tried 2 phones,

    one is Hornor another one is motorola.

    using google chrome

  • Jason_Z
    Jason_Z Reckon Staff Posts: 310 Reckon Staff Reckon Staff
    edited September 16

    Thanks @TrevorEIT,

    So mobile and tablet support was officially dropped since the new hosted platform doesn’t support the integrated keyboard feature anymore.

    That said, I just tested it on my Samsung phone and was able to log in without any issues. I feel its not really usable on a phone but its possible.

    Make sure you are toggling the “Desktop site” option in your browser.

    image.png
    Jason.png

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