Invoicing spacing between header and invoice to.

Gillespieplumbing
Gillespieplumbing Member Posts: 9 Novice Member Novice Member
in Reckon One

A few weeks ago my invoice's changed when printed , they now have extra space between header and invoice to.

This created small invoice to go over to two pages. I have contacted support multiply times over the past months, and they suggested i mention it here. HELP

Answers

  • klaura
    klaura Reckon Staff Posts: 500 Reckon Staff Reckon Staff

    Hi @Gillespieplumbing,

    Which invoice template you're using? Could you send us a screenshot of it? Feel free to block out any sensitive info.

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • Gillespieplumbing
    Gillespieplumbing Member Posts: 9 Novice Member Novice Member
    image.png image.png

    Unsure why the logo has changed side

  • Gillespieplumbing
    Gillespieplumbing Member Posts: 9 Novice Member Novice Member
    image.png

    this is before the changes happen, you can see the space is smaller

  • klaura
    klaura Reckon Staff Posts: 500 Reckon Staff Reckon Staff
    edited September 17

    Hi @Gillespieplumbing,

    We recently introduced a new upgrade to our invoice templates which allow you more options to customise the invoices you send to your customers.

    With that said, it shouldn't have caused changes to your existing templates.

    Can you confirm which template you are using on that invoice?

    If you're using one of our new templates you can set the placement of our logo image. Go to Settings ➡️ General ➡️ Manage invoice template and select the option to position your logo on the left or right of your invoice.

    image.png

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • Gillespieplumbing
    Gillespieplumbing Member Posts: 9 Novice Member Novice Member

    I am just trying to fix the spacing issue. We are using the standard invoice

  • Gillespieplumbing
    Gillespieplumbing Member Posts: 9 Novice Member Novice Member

    another question - I have tried to create a new invoice with the new bold template - However my email address doesn't fix - How do i make tis work?

  • klaura
    klaura Reckon Staff Posts: 500 Reckon Staff Reckon Staff

    Hi @Gillespieplumbing,

    Has there been a modification to the font size in the standard invoice? Have you tried adjusting the font size to see if it makes a difference? Is the issue consistent across all invoices?

    Also, could you please provide further details regarding the email address when attempting to the Bold template.

    Bes regards,

    Karren

    Kind regards,

    Karren.png
  • Gillespieplumbing
    Gillespieplumbing Member Posts: 9 Novice Member Novice Member

    its not a font size issue, its a spacing issue.

    I am happy to move to the Bold template, however our email address doesnt fit

    image.png
  • klaura
    klaura Reckon Staff Posts: 500 Reckon Staff Reckon Staff
    edited September 24

    Hi @Gillespieplumbing,

    I attempted to replicate the issue on my end. Since the email address is quite long, may I suggest using a Small font size to ensure the email address fits properly without wrapping to the next line.

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • Gillespieplumbing
    Gillespieplumbing Member Posts: 9 Novice Member Novice Member

    I have tried this, however the whole invoice is text is too small

  • Gillespieplumbing
    Gillespieplumbing Member Posts: 9 Novice Member Novice Member

    i have tried that , however the small font size text is too small for the whole invoice.

  • Gillespieplumbing
    Gillespieplumbing Member Posts: 9 Novice Member Novice Member

    It fits on the standard invoice template

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