reconcile out due to deleted payment

CuttingEdge
CuttingEdge Member Posts: 32 Reckoner Reckoner
in Reckon One

Trying to reconcile and im out $48.84 due to this payment been accidently deteled after it had been reconciled. the amount was then reentered and applied to customer payment . however there is still a difference?

ANy advise on how to fix?

Comments

  • Lucas
    Lucas Reckon Staff Posts: 498 Reckon Staff Reckon Staff

    Hi @CuttingEdge,

    Have you also matched the bank transaction to the Reckon One payment after recreating?

    Lucas Andrews
    Technical Support Representative

  • CuttingEdge
    CuttingEdge Member Posts: 32 Reckoner Reckoner

    Yes, payment was matched. That's why i cant work out why there's a discrepancy……

  • Lucas
    Lucas Reckon Staff Posts: 498 Reckon Staff Reckon Staff

    HI @CuttingEdge,

    Could you please tell me the flow of what exactly happened to get to this discrepancy? Such as how it was accidently deleted, how it had been entered and the payment reapplied again?

    Thank you.

    Lucas Andrews
    Technical Support Representative

  • CuttingEdge
    CuttingEdge Member Posts: 32 Reckoner Reckoner

    Customer had paid by cash and the payment had been applied before cash had been processed in the bank. They payment was then applied again when the cash hit bank.

    As to not leave a credit one of the payments was deleted.

    Now when i reconcile i have a discrepancy. Iv done a report ( see blow) seems to be the deleted transaction thats causing the issue.

    reckon.jpg
  • CuttingEdge
    CuttingEdge Member Posts: 32 Reckoner Reckoner

    I have unreconciled the previous Reconciliation thinking it was something from that period - but with re entering the figures it still comes to the $48.84 difference

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