reconcile out due to deleted payment
Trying to reconcile and im out $48.84 due to this payment been accidently deteled after it had been reconciled. the amount was then reentered and applied to customer payment . however there is still a difference?
ANy advise on how to fix?
Comments
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Hi @CuttingEdge,
Have you also matched the bank transaction to the Reckon One payment after recreating?
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Yes, payment was matched. That's why i cant work out why there's a discrepancy……
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HI @CuttingEdge,
Could you please tell me the flow of what exactly happened to get to this discrepancy? Such as how it was accidently deleted, how it had been entered and the payment reapplied again?
Thank you.
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Customer had paid by cash and the payment had been applied before cash had been processed in the bank. They payment was then applied again when the cash hit bank.
As to not leave a credit one of the payments was deleted.
Now when i reconcile i have a discrepancy. Iv done a report ( see blow) seems to be the deleted transaction thats causing the issue.
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I have unreconciled the previous Reconciliation thinking it was something from that period - but with re entering the figures it still comes to the $48.84 difference
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Hi, hoping someone is able to help with above…….
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Hi @CuttingEdge,
I have reached out to colleague, that may have more information on why this may be occurring. Sorry for getting back to you in a optimal time frame.
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Reckon Staff 