Employee super member number not updating

Michelle Fendt
Michelle Fendt Member Posts: 24 Reckoner Reckoner
in Reckon Payroll

Hi,

I've received my employee's super details after processing a payrun for them. I now need to change the details for lodgement with Beam. I have tried reverting the payrun to a draft and then marking as paid after updating the employee's details although the super details are still showing as the old details when I go to lodge my Super Stream batch.

Any ideas o where I am going wrong please?

Thank you,

Michelle

Best Answers

  • Jason_Z
    Jason_Z Reckon Staff Posts: 270 Reckon Staff Reckon Staff
    Answer ✓

    Hi @Michelle Fendt

    Could you please try clearing the super pay item from the pay runs, then re-adding it? This should refresh the super details.
    Let me know if that resolves the issue.

    Thanks,
    Jason

  • Michelle Fendt
    Michelle Fendt Member Posts: 24 Reckoner Reckoner
    Answer ✓

    Well that was an easy fix! Thank you @Jason_Z

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