how do i reach a supervisor or manager for neglected support tickets ?

Tricia_9173176
Tricia_9173176 Member Posts: 3 Novice Member Novice Member
in Reckon Accounts (Desktop)

I have tickets/case - AMEX 115.09 - CAS-360389-T2R9K7 RKN:00000000252000029962 + AMEX $115.09 RKN:00000000110000004026. over 3 months ago. I have called and just get the runaround and virtually refusal to put through to a supervisor. All very frustrating. web ticket and emails are ignored. What can i do?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,083 Reckon Community Manager Community Manager

    Hi @Tricia_9173176

    Thanks for flagging this and I'm really sorry to hear your experience with our teams hasn't been a more positive one so far. Let me get this across to our support team leaders to review and we'll be in touch with you directly today.

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