Changing branch number

System
System Member Posts: 234 Moderator Moderator
in Reckon Accounts (Desktop)
This discussion was created from comments split from: How do I change our branch code from 001 to 002 for STP?.

Comments

  • Charlene
    Charlene Member Posts: 34 Reckoner Reckoner

    @Rav Hi Rav, I have the same issue. Can I have your help please?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Sure thing @Charlene

    I've split your reply off into its own post here, can I grab the ABN that you've registered to GovConnect?

    Also, have there been any submissions sent under the existing registration? If there have, I won't be able to delete the existing STP entity but I can check that out for you.

  • Charlene
    Charlene Member Posts: 34 Reckoner Reckoner
    edited November 27
    image.png image.png

    We are already registered with GST Branch 002, but we want to register as the GST Branch "2" not "002", not sure if the zeroes in front matter. There have been no submissions.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Hi @Charlene

    Branch 2 and 002 are the same thing so GovConnect won't allow you to add another registration for the same branch.

    Do you actually hold this branch number in reality for your ABN?

    Also, just to confirm, are you using Reckon Accounts Desktop (which this post is under) or some other Reckon software? The reason I ask is, do you have your ABN and branch number listed in your company information settings within the software itself?

  • Charlene
    Charlene Member Posts: 34 Reckoner Reckoner
    edited November 27

    Hi Rav.

    Yes our accountant has advised to set up using Branch 2.

    We are using Reckon Accounts Enterprise.

    Upon uploading first STP file, we are getting the error message "Invalid Company Information provided. Please check your ABN/WPN and Branch number match those set in Reckon GovConnect Singe Touch Payroll for your company." We cannot find any discrepancies. Can you please show us where we need to check? Our ABN in "Company & Adviser Info" is correct.

    Software ID has also been registered with the ATO.

    Thanks for your time.

  • Eric Murphy
    Eric Murphy Member Posts: 574 Reckon Hall of Famer Reckon Hall of Famer

    Charlene, in your company file go into company information and check if you have your ABN entered along with the branch

  • Charlene
    Charlene Member Posts: 34 Reckoner Reckoner
    edited November 27

    Hi @Eric Murphy, ABN in Reckon Company Information is correct, where does the branch number get entered? Thanks. Is it that empty box?

    image.png
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager
    edited November 27

    I agree with @Eric Murphy above.

    My first advice would be to check a couple of things your Company Information in your file in Reckon Accounts, specifically -

    • Your ABN is listed
    • Your branch number is listed, in this case 002

    I've added a screenshot example below from my own file but its just an example. As you'll see where I have 778 entered, that is my branch number.

    image.png

    I'm assuming this is your first setup of STP and sending submissions ie. you haven't previously been sending under a different branch number for your ABN, correct?

  • Charlene
    Charlene Member Posts: 34 Reckoner Reckoner

    @Rav Correct, first setup of STP. We have not previously uploaded any STP files for this company.

  • Charlene
    Charlene Member Posts: 34 Reckoner Reckoner

    @Rav Thanks for the screenshot. We are missing the Branch Number in our Reckon company file. Thanks so much. Will see how we go once updated.

  • Charlene
    Charlene Member Posts: 34 Reckoner Reckoner

    @Rav Just an update, we have updated Branch Number in our Reckon company file and we are now able to upload STP files. Thanks so much for your help.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager

    Great work, glad you got that sorted 🙂

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