COMMUNITY ACCESS

JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star
in Accounts Hosted

So as part of the new login requirements, we have to login again to access the community page. Why, if we are already logged in?

Answers

  • Eric Murphy
    Eric Murphy Member Posts: 574 Reckon Hall of Famer Reckon Hall of Famer

    Hi Joanne,

    Which new login requirements are referring to?

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    One of life's little mysteries.

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star

    the having to login in everyday, username and password no longer remembered.

  • Eric Murphy
    Eric Murphy Member Posts: 574 Reckon Hall of Famer Reckon Hall of Famer

    I thought those changes were for logging into Hosted only?

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Doesn't affect me

    Kr +61407744914

  • Lucas
    Lucas Reckon Staff Posts: 564 Reckon Staff Reckon Staff
    edited December 4

    Hi @JO-ANNE_7327707,

    Sorry for the inconvience that this has caused you. It should be a one off from our end because an issue was encountered with an update our platform provider deployed overnight for the community. This has now ben rolled back and should be fine.

    You may have seen this announcement from @Rav earlier explaining the situation and how to resolve it, if still encountering the problem: ✅ RESOLVED - HTTP500 Error when accessing the Reckon Community

    Let me know if there is anything else I can help you with Jo-anne.

    Lucas.png
  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star

    I don't know, but to access community I have to go through the login page.

  • Lucas
    Lucas Reckon Staff Posts: 564 Reckon Staff Reckon Staff

    Hi @JO-ANNE_7327707,

    There was changes to how you access Reckon Accounts Hosted that was announced last month on the 3rd of November here:

    https://community.reckon.com/discussion/8101721/remember-me-changes-to-reckon-accounts-hosted-login

    is this what you are talking about?

    Lucas.png
  • Eric Murphy
    Eric Murphy Member Posts: 574 Reckon Hall of Famer Reckon Hall of Famer

    I'd say this community site isn't associated with your login to Hosted so you have to login separately. That's always how I've perceived it, @Rav can you confirm?

  • Lucas
    Lucas Reckon Staff Posts: 564 Reckon Staff Reckon Staff

    Hi @JO-ANNE_7327707,

    What browser are you using and do you have a setting to clear cache and cookies 'On exit'?

    Lucas.png

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