nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

SG super on Payroll summary incorrect

727019

One of my employee's super is reporting incorrectly on the STP YTD report. Total Super $8,364.59 SS $2,600 = $10,964.59 paid for the YTD yet on the STP it is showing as Super $5,764.59 SS $2600 = $8,364.59 , I think I know why this may have occurred but not sure how to rectify. This employee was paid part commission, they left Dec 25 but per our award their commission is still payable for 3months after on deals delivered within that time frame so final payrun was 09.04.26 - The employee did not want to SS on the commission only so I removed the SS from file is this why the Super is not recording correctly? The final Payslip is correct just the STP report that looks incorrect. I have another employee that SS and they also terminated. With their final STP report it shows the super as

Salary Sacrifice and the total SS amount - type S

Super the total SS amount - type R

Super the total SG amount - type L

but with the employee that is incorrect the final STP only reports

Super the toal SS amount - type R

Super the total SG amount - type L

Any help would be greatly appreciated, my final payroll for the year is tomorrow and I would really like to get this fixed prior to then. Thanks Bernadette

Comments

Sloan

It's a little hard to understand with how your post is written.

Are you looking at the payroll summary report or the STP Year to date report?

727019

I am comparing the payroll summary report to the STP report

Payroll summary shows Super $8,364.59 SS $2,600

STP Shows Super $5,764.59 SS $2600

Super is short by $2,600 (the exact SS amount)

maybe that will help clarify, thanks,

727019

Hi Rav, do you have any ideas on this one please?

Rav

Hi Bernadette

Just saw this one now.

From what you’ve described, it doesn’t sound like any super has gone missing, especially since your payslips are showing the correct totals. It looks more likely that this is related to how the amounts are being categorised in STP, particularly with the change you mentioned around removing salary sacrifice for this employee.

When you say you removed the salary sacrifice from the file, how did you do this?

727019

Hi Rav, I have looked at the employee profile and I reckon I just deleted the SS line maybe I should have just changed ongoing contributions to $0 so that it held the balance?

Rav

Can you head over to Reports ➡️ STP YTD Report and generate it for this financial year.

Filter it to show this specific employee only if you wish and review the balances that appear here, particularly for Super and RESC. Are they accurate and reflect what they should be for the employee in question?

727019

Hi Rav, you actually can't filter the report to select just that employee if they are terminated, not that I can see? I am checking this report against the PR summary, final payslip and final STP lodged.

STP report Super $5,764.59 RESC $2,600

PR Summary report Super $8,364.59 RESC $2,600 - these are the correct figures and they match payslip

so it is the STP report that is incorrect

Thanks,

Rav

I have a gut feeling this might not be an actual issue but I'm just not connecting the dots on what's happened or happening here.

I'm going to shoot through an access request to the book. Can you let me know the surname of the employee in question. Also, I assume you're looking at the STP submission details in GovConnect, is that right? Can you please send me a screenshot of that as well as I won't be able to access that, you can PM it to me instead if you'd like.

727019

ok Rav I will do thanks,

Rav

Morning Bernadette

We've had a look into this and this should now be sorted.

From what I could see, you removed the salary sacrifice item entirely from the employee's superannuation fund in their profile which caused issues with the previous salary sacrifice balances. We've reinstated that in the employee profile which has corrected this.

Moving forward, if you don't need to pay a salary sacrifice amount to an employee in a specific pay run you can just leave it as $0.00 or remove the item from the individual pay run itself rather than entirely from their profile.

If you now go to Reports ➡️ STP YTD Report and generate it for this financial year, you should see the balance for this employee reflects the accurate total.

Let me know if you have any questions.

727019

Hi Rav, I have just checked thanks so much it is fixed.

Rav

Good stuff thanks Bernadette, glad its sorted 🙂

JEN

Hi Rav,

I have run into the exact same problem as the OP stated the STP YTD Reporting not matching the Payroll Summary for one employee's Super amount.

This employee requested SS to be stopped and they have since left the company.

Could I please get you to look at our book and rectify the problem asap. I will send you the employee's details via DM.

Many thanks.

Regards,

Jen

Rav

Hi Jen

Can you give me a little more on the background on this just so I have a clearer picture.

This employee requested SS to be stopped and they have since left the company.

Specifically on the above, did you remove the salary sacrifice item from the employee's super fund in their profile? Or if not, how did you stop the salary sacrifice for this employee?

JEN

Hi Rav,

I believe I would have removed the salary sacrifice from the employee's profile so it would stop taking it out of their pay. They are now archived in the terminated employees section of Reckon Payroll.

Regards,

Jen

Rav

No worries at all, it sounds like it might be the exact same scenario as Bernadette above and if that's the case then this will be a pretty easy solution.

Head into that employee's profile, click on the Superannuation tab and then click Edit.

Re-tick the salary sacrifice option that you may have removed previously and then click Save. Once that is done, create a new STP YTD report and confirm whether the balance has recalculated correctly.

I've put together a quick example of the process below (click on it for a larger view) 👇

JEN

https://community.reckon.com/discussion/comment/20664689#Comment_20664689

Hi Rav,

I followed the example as above and it didn't work. I got the following message:

"Unexpected missing selected super fund and/or superannuation fund product" after I selected "Salary sacrifice for super".

Regards,

Jen

Rav

That means that the super fund details listed on the employee's profile are no longer accurate or up to date with the super fund's current information.

From what I understand super funds change quite frequently, whether that's merging, updating fund products, changing names etc etc.

Reckon One automatically updates super funds and super fund product information using the ATO Super Fund Lookup every 24 hours. New funds and products are added automatically, renamed funds and products are updated and outdated items are flagged as inactive so they no longer appear in menus for selection.

However, and this is the important part.. if any super funds/fund products (USI's) have been added to an employee, we cannot automatically update any of these details as we can't make any assumptions on which super fund the employee is part of as I'm sure you can understand.

My speculation is that the super fund details on that employee's profile need to be updated to reflect the super fund's updated information. But I'd probably need to confirm the super fund info on the employee just to make sure that's the case.

I've flicked through an access request, can you please grant access and let me know the surname of the terminated employee as well.

JEN

Hi Rav,

Thanks for getting back to me. As far as I know, the employee's super fund details were accurate at the time he left our Company

I will DM you the name of the employee and grant access to our book.

Many thanks.

Regards,

Jen

JEN

Hi Team,

I see Rav isn't online today so I am requesting assistance for another issue.

We had four employees receive Employer Additional Super and the amount doesn't appear in the STP YTD Report "Super" column. However, it does appear in the Payroll Summary "Company Super" column.

This was a one off payment and was deleted from the employees profiles after the pay run.

Could someone advise how to fix this issue as I believe the super for both reports should match.

Thank you.

Regards,

Jen

Rav

Hi Jen

I've just flicked you a reply on your private message.

Note: The above is normal and I've outlined some of the detail around this in my message.

Cheers

Reckon One Announcements & Important Info

Don't miss announcements and important info for Reckon One.

Click Here

Reckon One Help Videos 📽️

Check out our Reckon One how-to videos for tips & tricks and help with common tasks!

Button

Reckon Payroll Ideas & Feature Requests 💡

Got a cool idea or want a new payroll feature in Reckon One? Let us know here!

Button

Find more posts tagged with

Component react.online had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, category/bannerImageAlt, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/bannerImageAlt, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, latest, sort, sortType, lookupSort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.