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Cannot lodge Superstream Batch

Linda Benfield

I am getting the following message today.

Every week I pay 1 employee for the same amount with the same super details and this week I get this message. This is what I have done to try and fix it.

I have deleted the payrun and removed CBUS from the employee profile.

I then renamed the Superfund CBUS OLD and archived it.

I then set up a NEW CBUS Superfund and named it CBUS new.

I then updated the employee profile and added the CBUS new.

When I re-did the payrun and marked as paid and created the superstream batch I still get the above error message.

Please help. I need this sorted asap.

Linda

Comments

Rav

Hi @Linda Benfield

Just wanted to check in on this, I posted in the other main thread that I tagged you in but it looks like Beam were experiencing some issues over the weekend.

It looks as though they may have resolved as I've seen a couple of other Community members report back and say they've had success.

When you have a chance can you please let me know if this is still occurring or if you've been able to successfully lodge?

Linda Benfield

Hi Rav,

Thanks for checking in. Yes I was able to lodge Super Batch with no problems today.

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