We have sent invitations to numerous staff members, but one keeps giving an error message "unable to send". Employees email address and mobile phone number are recorded, what would be causing the error.
Hi Penny
A bit of a left-field question but is the email address of that employee that the invite is being sent to, the same email address as the owner of the book?
Hi Rav,
Yes it is.
Is that likely to be the issue
I'd say its likely the cause yes.
To explain, a Reckon Mate invitation sets up the recipient with employee-level permissions to access only the data required from the book for Reckon Mate.
However, if the email address you're sending the invite to is already the admin/owner of the book, they have higher permissions than what Reckon Mate allows a user to access.
I can check this if you want to shoot me the email address of the person you're trying to invite in a private message. Alternatively, if you change the email address in the employee profile and then try to send a new invite, it should go through.
