Is anyone having problems with Reckon Hosted dropping out?
We have been having the issue for a couple of weeks now, we are continually having to sign back in a multiple times a day.
Is there a fix?
Hi @IanH ,
There is a similar issue discussed in the post below. Please refer to that post and follow the steps provided by our Data Recovery team, as they are the recommended resolution for this issue.
Additionally, for the best experience when using Reckon Accounts Hosted, we recommend accessing it through Google Chrome, as it offers the most consistent performance and compatibility.
Thank you for your post.
Can I just confirm a couple of details: • Does the session drop out to the login screen or disconnect entirely? • Are you receiving any error message when it happens? If yes, what's the exact wording? • Does it occur for all users in your business or only specific users? • What browser are you using, and have there been any recent changes to your network or internet connection?
Once I know a little more about the behavior, I 'll be able to point you in the right direction.
It disconnects and takes us back to the Dashboard.
We have 5 users but its only an issue on 2.
3 of our desktops are using Microsoft Edge, 2 are using Google Chrome, the 2 that are having issues use Microsoft Edge.
Some relevant links to other community posts.
Reckon Accounts Hosted Time-out Issues - How to Keep Pages Active in Google Chrome - Reckon Community
Reckon Accounts Hosted Time-out Issues - How to Keep Pages Active in Microsoft Edge - Reckon Community
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