When I restore my backup the attachments are no longer available
Ken Shipp
Member Posts: 2 Novice Member 
I got a new laptop recenlty and loaded my Personal Plus 2013 software onto it and then tried to restore my backup file from a portable hard drive. Each time it does so but a messages comes up saying that attachments are not available? Its not a disc space issue. My backup was saved under a new file name on the portable hard drive (only then it included the attachments) - but I can't open it on my new laptop from a backup location on the same and get the attachments.
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Same problem. Laptop hard drive was dying, backed up to portable drive, replaced hard drive in laptop, installed latest Accounts Home & Business 2015, restored backup from portable hard drive. Now every account I open says "There are no attachments available OK Help" . Help was no Help!
Have you found a solution yet?0 -
I got it to work after several attempts and by opening the file on a portable hard drive and saving it on the new laptop with a new file name...thankfully!0
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I had the same problem too in 2015. I thought I was being smart saving the file in Dropbox but as it turns out you cannot open the file from the virtual drive, it has to be stored in a physical location.
Error codes (-6000, -816).
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Hi Stuart,
That's correct, you can only open the file from the local PC and not from a remote location.
Cheers
Rav0
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