I have paid my renewal subscription, I have a problem reinstalling my software?

collath
collath Member Posts: 8 Reckoner Reckoner
edited September 14 in Personal Plus and Home & Business
I just received an email from you that I had paid my renewal subscription, so I followed the link provided to download and when it unzipped and run it came back to say that a previous version was installed, and stopped. What do I do now to reinstall my software?

Comments

  • Mirko
    Mirko Reckon Alumni Posts: 1,116 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Hey, try to uninstall the current version and then attempt to install the new one. Let me know how this goes. ^Mirko
  • collath
    collath Member Posts: 8 Reckoner Reckoner

    I have just spent a couple of hours in installing the new version (Reckon Accounts Personal Plus 2020) and I would like to request that the process of renewing the licence be made clearer in future. I do not want to do this next year!

    I ask this because every year I come across the same old problems and getting the software to work again, and spending valuable time to to get it working, A simpler process is required, I feel.

    I paid my invoice more than a month ago in August, and I feel that I should have been sent some simple and clear instructions of how to update my software, as I have experienced 2 days (wekend) of it not working due to licence renewal.

    Please help.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,577 Accredited Partner Accredited Partner

    If you wish i can do it for you. Call me

    Gerry 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • collath
    collath Member Posts: 8 Reckoner Reckoner

    Hi Gerry.

    Thank you for the offer of help, but I have installed it and it works OK. I am just complaining about the process that is involved. It should be simpler or if not please send me the clear instructions, once I have paid my subscription next year on how to do it in quick time (not 2 hours or more) and fail-safe.

    Regards, Brian.....

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